Benefits and Health Insurance

Now Hiring in Baltimore, MD:

-Apprentice Plumber
-Customer Service Representative
-Office Manager
-Residential Service Electrician
-Residential Service Plumber

We are hiring for an Apprentice Plumber, Customer Service Representative, Office Manager, Residential Service Plumber and a Residential Service Electrician in Baltimore, MD.

As a fourth generation plumbing company, our client has a longstanding tradition of delivering exceptional plumbing services in Baltimore. Their unwavering commitment to excellence, meticulous attention to detail, and personalized approach set them apart as the preferred choice for residential plumbing and heating services in the local community.

We are actively looking for Apprentice Plumbers who not only take pride in their work but also have a strong passion for learning and advancing in the trades. Join our team and embark on an exciting journey with our state-of-the-art Apprenticeship program, providing you with a unique blend of on-the-job training and comprehensive background knowledge to ensure your success. Earn while you learn and pave the way for a rewarding career in the plumbing industry.

In the role of Customer Service Representative, your success will involve grasping our customers’ needs, scheduling service appointments, and making outbound calls to coordinate appointments with the appropriate technician for each job. This is an in-office position with a schedule of Monday – Friday 7:15 AM to 4 PM.

The Office Manager oversees daily operations, manages administrative tasks, coordinates schedules, and serves as a point of contact for internal and external communication. They handle budgeting, and financial tasks, and contribute to fostering a positive work environment. The role is crucial for maintaining an organized and productive office space. The schedule for this role is M-F 7 am – 4 pm.

As a Residential Service Electrician, your expertise will revolve around the installation, repair, and maintenance of electrical systems within residential settings. Your role encompasses diverse areas such as lighting, outlets, electrical panels, and wiring configurations. Additionally, you will conduct comprehensive diagnostic assessments, troubleshoot electrical issues, and conduct meticulous searches for faults to guarantee the efficient operation of residential electrical systems.

As a Residential Service Plumber, you will specialize in the installation, repair, and maintenance of pipes within residential drainage systems. Your responsibilities will extend to various areas, including kitchens, bathrooms, hot water heaters, and sewage systems. In addition, you will conduct diagnostic assessments, troubleshoot issues, and perform thorough leak searches to ensure the optimal functioning of residential plumbing.

What Can THEY Do For YOU?

  • Stability: Join a 4th generation family-owned business.
  • Valued Team Member: Break free from feeling like just a number; experience genuine appreciation.
  • Excellent Benefits Package: Enjoy comprehensive health insurance coverage.
  • Take-home Vehicles: Convenience with company-provided vehicles.
  • Fully Equipped: All power tools are provided for your convenience.
  • Monthly Contests: Participate and stand a chance to win exciting prizes.
  • Bonus Opportunities: Unlock additional earning potential.
  • Growth Potential: Explore career advancement opportunities.
  • Company Events: Engage in team-building activities, cookouts, paintball, and more.
  • Work-Life Balance: Participate in on-call rotations, covering only one day at a time, every two weeks.
  • Holiday Party: Celebrate the festive season together.


  • Health Insurance: Employer covers 100% for employees.
  • Performance Bonuses: Incentive, monthly, and revenue-based bonuses.
  • 401k: Enjoy a 401k plan with up to a 3% company match.
  • Paid Holidays: Take advantage of 7 paid holidays.
  • Paid Time Off (PTO): Recharge with paid time off.
  • Continuous Training: Benefit from ongoing in-house and off-site training.
  • Take-home Trucks: Experience the convenience of take-home trucks.
  • Uniform: Stay professional with provided uniforms.
  • Assist Technicians: Support Plumbing Service and Install Technicians in executing residential plumbing services.
  • On-the-Job Learning: Demonstrate a commitment to learning on the job, working toward becoming a qualified Plumber.
  • Tool Proficiency: Utilize and become proficient in the basic tools of the plumbing trade.
  • Equipment Knowledge: Identify the appropriate tools and equipment needed for successful job completion.
  • Job Site Cleanup: Ensure the job site is thoroughly cleaned after work is finished.
  • Professionalism: Consistently provide professional service, representing Woodfin-Your Home Team with respect for customers.
  • Additional Tasks: Take on additional tasks as assigned.
  • Skillfully handle both inbound and outbound customer calls, converting them into scheduled service appointments to guarantee customer satisfaction.
  • Efficiently dispatch technicians according to established schedules, customer preferences, or urgent requirements.
  • Timely communicate vital information, including progress updates, to both managers and customers.
  • Professionally address customer or supervisor queries related to services or equipment.
  • Expertly organize and oversee daily work schedules and work orders for technicians, enhancing overall efficiency.
  • Ensure accuracy and currency of information in our customer database through regular updates and maintenance.
  • Handle incoming and outgoing emails to facilitate clear and efficient communication.
  • Perform additional duties as needed, contributing to the overall success of the team.
  • Overseeing day-to-day office operations and responsibilities
  • Supervising and collaborating with Customer Service representatives to manage customer calls.
  • Working with dispatchers and communicating with technicians during service calls
  • Monitoring and ensuring quality assurance within the office.
  • Utilizing service software for efficient operations
  • Building and maintaining strong relationships with repeat customers
  • Handling invoicing and billing tasks, including assistance with payment collection
  • Conduct residential service calls with efficiency and expertise.
  • Perform thorough diagnosis and execute repairs or replacements based on identified issues.
  • Engage in effective communication and consultation with homeowners, presenting optimal repair or replacement options.
  • Maintain open communication with team members for seamless collaboration.
  • Ensure cleanliness and organization of the company truck, both internally and externally.
  • Execute tasks professionally and within specified timeframes.
  • Handle plumbing, drain cleaning, and related service calls with precision.
  • Build customer rapport to recommend suitable products and services.
  • Educate and guide customers in selecting the best finance options and maintenance plans.
  • Adhere to service criteria, striving to surpass revenue goals consistently.
  • Present a professional and knowledgeable demeanor to secure new referrals and repeat business.
  • Collaborate with customer service and dispatch for overall business success.
  • Provide guidance and mentorship to apprentices, ensuring accurate and prompt repairs and installations.
  • Ensure accuracy and timeliness in handling invoices, timecards, curbside feedback, and option sheets.
  • Complete all general electrical in-home service calls.

  • Diagnose and troubleshoot electrical issues in residential settings.

  • Install, repair, and maintain electrical systems, wiring, and components.

  • Perform electrical inspections to identify potential problems and ensure compliance with electrical codes.

  • Install and connect electrical appliances, fixtures, and devices.

  • Upgrade and replace outdated or faulty electrical systems.

  • Ensure the safe and proper functioning of electrical equipment.

  • Test electrical systems using specialized tools to identify and repair faults.

  • Establish customer trust and rapport to provide the best options regarding the right products and services.

  • Maintain a clean, organized job site and well-inventoried truck.

  • Participate actively in all trainings and meetings.

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