Benefits and Health Insurance

Now Hiring

- Dispatcher
- Customer Service Representative
- HVAC Installer
- HVAC Service Technician
- Outbound Call Center Representative

in Charlottesville, VA

Now hiring a Dispatcher, Customer Service Representative, HVAC Installer, HVAC Service Technician and an Outbound Call Center Representative in Charlottesville, Virginia!

We have been in business for 100 years, are locally owned and have an outstanding reputation!

Step into the legacy of a century-old, locally owned HVAC business renowned for its impeccable reputation. We’re not just offering a job, but an opportunity to be part of an elite team that values excellence and dedication. Come earn while you learn!

Charlottesville, VA: What can THEY do for YOU?

  • Provide stability

  • Culture focused around our employees

  • Elite level of quality

  • Opportunity for job growth within company

  • Continuous trainings to better yourself and grow in the trade

  • A “fun-based” management team

  • Low pressure – they don’t sell their services – they give options to our customers

  • Competitive wage with spiffs

  • Birthday off with pay

Charlottesville, VA: Benefits for the next Residential Service Worker

  • 100% covered Healthcare for employee

  • 401k with company match up to 6%

  • Paid holidays 

  • Paid Time Off

  • Long Term Disability

  • Growth Opportunities 

  • Training Reimbursement

  • Take home vehicles

  • Listen to customer needs and schedule service appointments.
  • Place outbound calls to schedule appointments and meet daily call needs.
  • Convert incoming calls to booked service appointments, prioritizing customer satisfaction.
  • Conduct outbound calls for quality control and follow-ups on inquiries.
  • Adhere to the company’s plan for prompt and favorable resolution of customer complaints.
  • Deliver call scripts authentically, emphasizing transparency, compelling content, and a personable approach.
  • Answer multiple phone lines and perform other assigned clerical duties.
  • Maintain and update the customer database with accurate information.
  • Communicate effectively with dispatch and management.
  •  
  • Listen to the needs of customers and book service appointments, including placing outbound calls to schedule appointments to meet daily call needs.
  • Convert incoming customer calls to booked service appointments, ensuring customer satisfaction.
  • Schedule and dispatch technicians according to predetermined schedules, customer requests, or immediate needs.
  • Relay information such as technician progress to managers and customers.
  • Speak with supervisors or customers to resolve problems, address service requests, or fulfill equipment needs.
  • Prepare daily work schedules, and work orders for technicians, and organize records, including completed work requests, charges, expenses, and inventory information.
  • Maintain and update the customer database with complete and accurate information.
  • Maintain ongoing communication with dispatch and your manager.
  • Replace any heating, air conditioning, or refrigeration equipment or complete systems.
  • Test electrical circuits and components for continuity, using electrical test equipment.
  • Test pipe or tubing joints and connections for leaks, using a pressure gauge or soap-and-water solution.
  • Inspect and test systems to verify compliance with plans and specifications and to detect and locate malfunctions.
  • Join pipes or tubing to the equipment and to the fuel, water, or refrigerant source in order to form a complete circuit.
  • Lay out and connect electrical wiring between the controls and equipment according to the wiring diagram, using an electrician’s hand tools.
  • Obtain and maintain required certifications.
  • Install, connect, and adjust thermostats, humidistats, and timers, using hand tools.
  • Comply with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area.
  • Complete HVAC service, repair, and maintenance-related service calls. Diagnose and offer solutions to customers.
  • Set cross-over leads for Plumbing and Electric department, based on observations in customers’ homes.
  • Establish customer rapport to offer and sell the right products and services.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Understand service criteria and hold yourself accountable for exceeding revenue goals.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Work alongside customer service and dispatch to ensure the overall success of the business.
  • Maintain a clean, organized job site and well-inventoried truck.
  • Participate actively in all training exercises, morning meetings, and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations.
  • Be accurate and timely with invoices, time cards, curbside feedback, and option sheets.
  • Place outbound calls to current and past customers for additional service appointments.
  • Resolve customer complaints quickly and favorably, following the company’s plan.
  • Maintain and update the customer database with accurate information.
  • Communicate with call center, dispatch, and management.
  • Perform other clerical duties as assigned.

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jobs@workwithyourhandz.com

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703-679-8791

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