Now Hiring in Howell, MI

-Plumber
-Customer Service Representative
-Drain Technician
-HVAC Service Technician

We are hiring a Plumber, Customer Service Representative, Drain Technician and a HVAC Service Technician in Howell, Michigan!

Come work for the trusted name for heating and cooling throughout the Southeast Michigan area for the last 2 decades. The experience of the customer, with quality work, is their main mission. Join them at the leading force in the heating and cooling, plumbing and electrical industries across Southeast Michigan, renowned and trusted for over 20 years. They hold a strong commitment to ensuring their customers’ experiences exceed expectations through their unwavering delivery of superior-quality work.

Howell, MI: What can we do for you?

  • Provide stability
  • Professional, Team-Oriented Work Environment
  • Appreciation - Our Employees are NOT a Number
  • 24/7 Free In-office gym
  • Holiday Party
  • Company Lunches
  • Team Breakfasts

Howell, MI: Benefits

  • Health insurance
  • Vision and Dental insurance
  • Vacation & Paid Holidays
  • 401K with company match
  • Weekly Trainings
  • Take Home Vehicle
  • Uniform
  • Complete plumbing, drain cleaning and other related service calls.
  • Repair pipes, tanks and water fixtures as needed.
  • Installing pipes, drainage systems, sinks, toilets, and heating and cooling systems.
  • Testing systems for leaks and other problems.
  • Establish customer rapport to sell the right products and services.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all training exercises, morning meetings and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations.
  • Be accurate and timely with invoices, timecards, curbside feedback and option sheets.
  • Maintain communication with dispatch, your manager, parts and installation teams
  • Repairs air conditioning, heating, control systems, along with humidity and temperature control systems for residential customers
  • Provides preventative maintenance on heating and cooling systems.
  • Build strong customer relationships; build knowledge and understanding of new and existing customer needs/expectations.
  • Performs timely and quality repairs in resolving customer complaints
  • Troubleshoot and repair all electrical and mechanical components of HVAC equipment
  • Keep your company truck clean, inside and out
  • Keep your truck inventory up to date
  • Properly complete paperwork
  • Maintaining a clean and professional appearance
  • Educating and assist customers in choosing the best finance options and maintenance plans
  • Diagnose and repair drain issues and lead customers to informed and confident buying decisions.
  • Explain reasons for blockage and illustrate how you will resolve the issue.
  • Know how to establish customer rapport to provide the right products and services.
  • Educate and assist customers on the importance of sewer repair and replacement
  • Understand your service criteria and hold yourself accountable for exceeding revenue goals.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Work alongside customer service and dispatch to ensure the overall success of the business.
  • Protect drain cleaning equipment and keep a well-inventoried truck.
  • Listen to the needs of customers and book service appointments
  • Place outbound calls to schedule appointments to fill our call needs each day.
  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to ensure quality control
  • Place outbound calls to follow up on inquiries like estimates to the customers’ satisfaction
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Deliver call scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
  • Answering multiple phone lines
  • Other clerical duties as assigned
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager

Apply now!

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Email us direct

jobs@workwithyourhandz.com

Call or text us

703-679-8791

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