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We are hiring Customer Service Representatives!

Join us at the leading force in the heating and cooling, plumbing and electrical industries across Southeast Michigan, renowned and trusted for over 20 years. We hold a strong commitment to ensuring our customers’ experiences exceed expectations through our unwavering delivery of superior-quality work.

Available Schedules:

Monday – Friday 10am – 6pm, rotating weekends

Monday – Friday 7am – 3pm, rotating weekends

What can we do for you?

• Provide stability
• Professional, team-oriented work environment
• Appreciation – Our employees are NOT a number
• 24/7 free onsite gym
• Holiday parties
• Company lunches
• Team breakfasts
• Weekly meetings
• Weekly vendor trainings
• Opportunities for advancement
• Supportive management

Benefits for the Customer Service Representative:

• Health, Vision, Dental Insurance
• 401K with company match
• Generous PTO and paid holidays
• Weekly trainings
• Company events
• Staff Appreciation Days/Week
• Short-Term Disability
• Uniform
• Pay starts at $17/hour

Responsibilities of the Customer Service Representative:

• Listen to the needs of customers and book service appointments
• Place outbound calls to schedule appointments to fill our call needs each day.
• Convert incoming customer calls to booked service appointments while promoting customer satisfaction
• Place outbound calls to current and past customers to ensure quality control
• Place outbound calls to follow up on inquiries like estimates to the customers’ satisfaction
• Adhere to the company’s plan for resolving customer complaints quickly and favorably.
• Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
• Answering multiple phone lines
• Other clerical duties as assigned
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

Requirements of the Customer Service Representative:

• 2 years of Customer service experience (Home Services preferred)
• Phone Sales experience required
• Membership Sales experience a plus!
• Service Titan experience preferred
• Knowledge of plumbing, HVAC or electrical service work a plus
• Proficient computer knowledge competent; good typist and proficient with phone systems
• Ability to show empathy and be a people person
• Be reliable and driven
• Great attention to detail, enjoys being part of a collaborative team, works well with all kinds of people
• Strong verbal and written communication skills needed for problem resolution
• Ability to handle challenging situations with ease and empathy
• Excellent ability to multitask

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.

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