Join Our Legacy: Become a Customer Service Representative!
Embrace a rewarding role with us, a fourth-generation family-operated business, where we don’t see you as just another employee, but as part of our enduring family legacy. Located at the heart of Baltimore, we’ve been the go-to service provider for countless local families, and now, we’re inviting you to become a part of our story.
Your Role: Customer Service Representative
• Facilitate service appointments, staying connected with our valued customers.
• Turn inbound calls into secured service appointments, ensuring utmost customer satisfaction.
• Place proactive outbound calls to both new and loyal customers to secure additional appointments.
• Resolve any customer concerns promptly and with a positive resolution.
• Engage with customers using genuine and persuasive call scripts.
• Handle multiple phone lines, assist with inquiries, schedule appointments, and carry out other essential clerical tasks.
• Consistently update and maintain our customer database with thorough and accurate details.
• Stay coordinated with the dispatch team and report to your manager.
• Schedule: Monday – Friday 7am – 4pm
What Sets Us Apart:
• Stability: Thrive in the robust foundation of a fourth-generation family-led business.
• Value: Experience genuine appreciation, far from the impersonal corporate grind.
• Perks: From take-home vehicles, power tools, exciting monthly contests, to bonus opportunities and more!
• Personal Growth: Unlock your potential with growth and advancement opportunities.
• Team Spirit: Engage in fun company events like team-building exercises, cookouts, paintball, and much more.
• Rewards: Spin our prize wheel in monthly meetings and join us in festive holiday parties.
• Growth: Opportunities for advancement.
Comprehensive Benefits:
• 100% Employer-Paid Health Insurance
• Varied Bonuses: Incentive, monthly, and revenue-driven.
• 401k with up to a 3% company match.
• Seven paid holidays and PTO.
• Continuous in-house and external training sessions.
• Take-home vehicles and uniforms.
• Competitive hourly wage: $15/hour plus bonuses!
Who We’re Looking For:
• Prior experience in Home Services’ customer service is beneficial.
• Sales knowledge is an added advantage.
• Adeptness in computer use; efficient typing skills and proficiency with phone systems.
• Tech savvy with the ability to learn new computer software systems.
• Empathetic, with the innate ability to resonate with others.
• Reliability, reliable transportation, and a strong sense of commitment.
• Stellar verbal and written communication capabilities.
• A strong positive attitude.
• A knack for multitasking and navigating complex situations with grace.
Come, be a part of a business that cherishes its legacy, values its employees, and promises growth. We look forward to welcoming you to our family.
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