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Work with your Handz

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Join Our Legacy: Become a Customer Service Representative!

Embrace a rewarding role with us, a fourth-generation family-operated business, where we don’t see you as just another employee, but as part of our enduring family legacy. Located at the heart of Baltimore, we’ve been the go-to service provider for countless local families, and now, we’re inviting you to become a part of our story.

Your Role: Customer Service Representative

• Facilitate service appointments, staying connected with our valued customers.

• Turn inbound calls into secured service appointments, ensuring utmost customer satisfaction.

• Place proactive outbound calls to both new and loyal customers to secure additional appointments.

• Resolve any customer concerns promptly and with a positive resolution.

• Engage with customers using genuine and persuasive call scripts.

• Handle multiple phone lines, assist with inquiries, schedule appointments, and carry out other essential clerical tasks.

• Consistently update and maintain our customer database with thorough and accurate details.

• Stay coordinated with the dispatch team and report to your manager.

Schedule: Monday – Friday 7am – 4pm

What Sets Us Apart:

• Stability: Thrive in the robust foundation of a fourth-generation family-led business.

• Value: Experience genuine appreciation, far from the impersonal corporate grind.

• Perks: From take-home vehicles, power tools, exciting monthly contests, to bonus opportunities and more!

• Personal Growth: Unlock your potential with growth and advancement opportunities.

• Team Spirit: Engage in fun company events like team-building exercises, cookouts, paintball, and much more.

• Rewards: Spin our prize wheel in monthly meetings and join us in festive holiday parties.

• Growth: Opportunities for advancement.

Comprehensive Benefits:

• 100% Employer-Paid Health Insurance

• Varied Bonuses: Incentive, monthly, and revenue-driven.

• 401k with up to a 3% company match.

• Seven paid holidays and PTO.

• Continuous in-house and external training sessions.

• Take-home vehicles and uniforms.

• Competitive hourly wage: $15/hour plus bonuses!

Who We’re Looking For:

• Prior experience in Home Services’ customer service is beneficial.

• Sales knowledge is an added advantage.

• Adeptness in computer use; efficient typing skills and proficiency with phone systems.

• Tech savvy with the ability to learn new computer software systems.

• Empathetic, with the innate ability to resonate with others.

• Reliability, reliable transportation, and a strong sense of commitment.

• Stellar verbal and written communication capabilities.

• A strong positive attitude.

• A knack for multitasking and navigating complex situations with grace.

Come, be a part of a business that cherishes its legacy, values its employees, and promises growth. We look forward to welcoming you to our family.



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Customer Service Representative