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Work with your Handz

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Join Our Team as a Dispatcher!

We value you as both an employee and a person!

Established in 1964, we aren’t just a company; it’s a legacy of plumbing excellence. We’re not your typical plumbing gig; we’re a family, a small yet mighty crew of passionate plumbers crafting waves of expertise. Join us, not as an employee, but as a cherished member of our close-knit family. Your contributions matter here, and we thrive on fostering a dynamic, collaborative environment. From off-site meetings that feel more like family gatherings to continuous growth opportunities, we’re more than a team; we’re a journey.

As a successful Dispatcher, you are a vital link between our field technicians and customers, the ideal candidate will possess exceptional communication skills, thrive under pressure, and have a proven ability to coordinate and prioritize tasks efficiently.

This is a full-time position, Monday to Friday 730 am – 430 pm.

 

What can we do for you?

  • Unwavering Stability
  • Supportive Management that encourages Growth Opportunities
  • Monthly contribution ($700/month) towards employee-selected health plans for individuals and family
  • Medical, dental, and vision insurance coverage.
  • Holiday pay
  • Paid time off (PTO), and paid sick leave benefits.
  • Competitive wage ranges from $21 – $23/hour!

 

Responsibilities for the Dispatcher:

  • Listen to the needs of customers and book service appointments, including placing outbound calls to schedule appointments to meet daily call needs.
  • Convert incoming customer calls to booked service appointments, ensuring customer satisfaction.
  • Schedule and dispatch technicians according to predetermined schedules, customer requests, or immediate needs.
  • Relay information such as technician progress to managers and customers.
  • Speak with supervisors or customers to resolve problems, address service requests, or fulfill equipment needs.
  • Prepare daily work schedules, and work orders for technicians, and organize records, including completed work requests, charges, expenses, and inventory information.
  • Maintain and update the customer database with complete and accurate information.

Requirements for the Dispatcher:

  • 2-5 years of Dispatch experience is required.
  • Customer service and dispatch experience in Home Services is highly preferred.
  • Service Titan experience is preferred.
  • Some college course work is a plus!
  • Microsoft Office experience is highly preferred.
  • Tech-savvy; proficient with computer and phone systems.
  • Ability to show empathy and communicate effectively.
  • Reliability and a strong work ethic.
  • Strong verbal and written communication skills for problem resolution.
  • Excellent multitasking abilities, especially in challenging situations.
  • Knowledge of Phoenix and surrounding areas.
  • Desire to be part of a growing team.

 

For those impassioned by plumbing, forward-thinking technology, and the prospect of belonging to a family that prizes expertise and genuine care, your search concludes here. Join us as we redefine the standards of plumbing excellence!

 

 

We are an Equal Opportunity Employer offering competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities, and a respected leader in the home services industry.



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Part-Time Dispatcher