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Work with your Handz

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Light Up Your Career Path as a Dispatcher!

 

Seeking a skilled Dispatcher to join our dynamic team and shine bright in the world of electrical services! If you thrive in a fast-paced environment, excel at multitasking, and have a knack for customer service, this could be your spark to success!

What sets us apart:

  • Company-paid Medical, Dental, and Vision for employee
  • Simple IRA plan with company matching 3%
  • Paid vacation
  • Paid Holidays
  • Holiday Parties
  • Company/Team outings
  • Monthly team meetings with breakfast and lunch
  • Special treats for employees throughout the year
  • Supportive and caring management team

Core Responsibilities of our Dispatcher:

  • Listen attentively to customer needs and schedule service appointments, including making outbound calls to meet daily call requirements.
  • Convert incoming customer calls into booked service appointments, ensuring overall customer satisfaction.
  • Schedule and dispatch technicians based on predetermined schedules, customer requests, or immediate needs.
  • Relay pertinent information, such as technician progress, to both managers and customers.
  • Engage with supervisors or customers to resolve issues, address service requests, or fulfill equipment needs.
  • Prepare daily work schedules and work orders for technicians, organizing records including completed work requests, charges, expenses, and inventory information.
  • Maintain and update the customer database with complete and accurate information.

Requirements for the Dispatcher:

  • Prior dispatch experience is required.
  • Customer service and dispatch experience in Home Services is preferred.
  • Tech-savvy; proficient with computer and phone systems.
  • Ability to show empathy and communicate effectively.
  • Reliability and a strong work ethic.
  • Strong verbal and written communication skills for effective problem resolution.
  • Excellent multitasking abilities, especially in challenging situations.

If you are ready to take on a pivotal role in ensuring seamless operations and enhancing customer satisfaction, apply now to join our team. Be a part of a dynamic and growing organization where your skills and dedication will make a significant impact.

 

 



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Dispatcher