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Work with your Handz

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Join as our Outbound Leads Customer Service Representative

Turn Leads into Loyal Customers! Launch Your Career as an Outbound Leads CSR. Our Baltimore-based, family-owned plumbing company is searching for a passionate and results-oriented Customer Service Representative. You’ll play a key role in converting leads into satisfied customers by providing exceptional service via phone calls. This position offers excellent growth opportunities within a supportive, family-oriented environment.

What Can We Do for You?

  • Break free from feeling like just a number – experience genuine appreciation.
  • Enjoy comprehensive health insurance coverage provided by the employer.
  • Participate in exciting team-building activities, including cookouts and paintball, and stand a chance to win prizes.
  • Opportunities for career advancement, ongoing in-house and off-site training.
  • Earn competitive pay at $17 per hour, with rewarding monthly bonus incentives based on completed revenue generation from the calls you book.
  • Access a 401k plan with up to a 3% company match.
  • Paid holidays and paid time off.

Responsibilities for the Outbound Leads Customer Service Representative:

  • Make outbound calls to follow up with customers and sales leads.
  •  Perform recurring service and sales calls to drive revenue.
  • Conduct “Happy Calls” to ensure customer satisfaction with services performed.
  • Process payments and handle financing for customers as needed.

Qualifications for the Outbound Leads Customer Service Representative:

  • Previous experience in outbound sales or customer service preferred.
  • Strong communication skills, both verbal and written.
  • Ability to prioritize tasks effectively in a fast-paced environment.
  • Proficiency in computer systems and phone systems; experience with Service Titan is a plus.
  • Sales experience is highly desirable.
  • Must be available to work Monday to Friday, 7:15 AM to 4 PM.






We are committed to providing equal employment opportunities to all qualified candidates, regardless of race, gender, veteran status, disability, or other protected category. Pre-employment background checks and drug tests are required for all applicants.




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Outbound Leads Customer Service Representative