Work With Your Handz logo icon

Work with your Handz

To Apply for this Job Click Here

Sparks Fly: Join Our Team as a Customer Service Rockstar in the Electrical Trade

Explore career opportunities with us! Join our established electrical services team in St. Louis. With a legacy of 30+ years, we prioritize delivering excellence to our residential and commercial clients. Become a valued team member, where your contributions are acknowledged and rewarded.

We aim to onboard a seasoned Customer Service Representative with a background in the electrical trade industry to enhance our team. Success in this role is defined by the ability to demonstrate outstanding communication skills, a deep comprehension of electrical products and services, and an unwavering dedication to creating exceptional customer experiences.

What can we do for you?

  • Unwavering Stability
  • Supportive Management that encourages growth opportunities
  • Company Events
  • Personal and Professional improvement
  • Medical, Dental, and Vision Insurance
  • Generous Paid Time Off (PTO)
  • Celebrate Paid Holidays
  • 401K with company match
  • Tuition reimbursement
  • Referral Program
  • Competitive Pay ranges from $20 – $25/hour plus commissions and bonuses!


Responsibilities of the Customer Service Representative:

  • Serve as the primary point of contact for customers, addressing inquiries, resolving issues, and providing exceptional service via phone, email, and in-person interactions.
  • Utilize product knowledge and understanding of electrical trade practices to assist customers with product selection, technical questions, and troubleshooting.
  • Process customer orders accurately and efficiently, ensuring timely delivery and fulfillment.
  • Collaborate with internal teams, including sales, operations, and technical support, to ensure seamless customer interactions and resolution of inquiries.
  • Maintain accurate customer records, including contact information, communication history, and order details.
  • Identify opportunities to improve customer service processes and procedures, contributing to the overall efficiency and effectiveness of the customer service department.
  • Stay up to date on industry trends, product developments, and regulatory requirements relevant to the electrical trade.


Requirements for the Customer Service Representative:

  • High school diploma or equivalent; associate or bachelor’s degree preferred.
  • Minimum of 2 years of experience in a customer service role within the electrical trade industry.
  • Strong knowledge of electrical products, equipment, and systems.
  • Excellent communication skills, both verbal and written.
  • Proficiency in customer service software and systems, with experience using CRM platforms preferred.
  • Strong problem-solving skills and the ability to handle challenging situations.
  • Detail-oriented, strongly organized, and the ability to multitask in a fast-paced environment.
  • Commitment to providing exceptional customer service and building positive relationships with clients.

 

Embark on a dynamic journey with us! Join our growing family of electrical wizards in St. Louis! For 30+ years, we’ve been lighting up homes and businesses. Be more than an employee; be a valued team star!




We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.



,
,
,

,

To Apply for this Job Click Here

  • Max. file size: 128 MB.
  • This field is for validation purposes and should be left unchanged.
  Apply with Linkedin   Apply with Indeed
Customer Service Representative