Job Title: Lead HVAC Service Technician
Location: Poulsbo, WA
Summary:
Are you a highly skilled and experienced HVAC Service Technician looking for a rewarding opportunity to grow your career and make a real difference in your community? We’re partnering with a leading HVAC company that’s committed to providing top-quality service and exceeding customer expectations.
In this role, you’ll be responsible for servicing, repairing, and maintaining a variety of residential HVAC systems. You’ll also play a key role in educating customers and guiding them towards informed purchasing decisions. If you have a passion for excellence, a strong work ethic, and a dedication to customer satisfaction, we encourage you to apply!
Responsibilities:
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Service, repair, and/or propose replacement of gas furnaces, air conditioning, heat pumps, electric furnaces, packaged thermal units, ductless split systems, humidification/dehumidification equipment, electronic air cleaners, and air purification systems.
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Troubleshoot, adapt, and resolve/repair all issues to keep equipment functioning properly.
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Test each system after service/repair is complete to ensure the system is functioning properly.
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Perform proper inspection of the customer system to prevent future issues.
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Explain to customers each service and repair performed.
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Utilize selling capabilities to effectively communicate the value of recommended products or services to the customer and overcome any objections.
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Demonstrate excellent negotiation skills to secure sales and achieve revenue targets.
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Build rapport with customers to establish trust and credibility.
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Meet or exceed sales quotas and goals set by the company.
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Assess systems and assist customers in making buying decisions through detailed education of system needs and cost/benefit analysis.
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Accurately document:
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Age and type of each system component on invoices.
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Services completed.
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Discussions with customers regarding current and/or future equipment/service requirements.
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Invoices and cost for service.
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Debrief service calls with dispatch after each service call.
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Turn in all parts, receipts, packing slips, contracts, and invoices daily.
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Wear floor savers while working in client homes.
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Inspect the work area for cleanliness after job completion.
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Maintain company vehicles, ensuring cleanliness and organization.
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Always maintain a professional image by:
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Wearing only company-approved apparel.
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Following safety policies and procedures.
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Abiding by all standards of performance and code of ethics.
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Maintaining a courteous demeanor with all customers and associates.
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Respecting the customer’s property.
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Participate in ALL company-sponsored training classes.
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Assist in mentoring and training maintenance technicians.
Qualifications:
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Minimum of 5-10 years of verifiable experience as a Service Technician in a residential service and maintenance operation.
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Knowledge of the fundamentals of operational functionality of residential heating, air conditioning, and ventilation equipment.
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Ability to mentor and train less-experienced technicians.
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Solid communication and customer service skills.
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Must have appropriate trade tools.
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Valid driver’s license and a clean driving record.
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Ability to pass a background check and drug screen.
Educational/Certification Requirements:
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GED or High School Diploma
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NATE Certification in six specialties.
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EPA certification.
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PREFERRED: Associate degree in related field.
Benefits:
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$20 – $50 per hour plus spiffs!
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Medical, dental, and vision insurance
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401K plan with company match
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Paid Time Off
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Paid Holidays
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Company events
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Continuous and extensive training and development opportunities.
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Supportive and fun work environment.
We are an Equal Opportunity Employer which offers competitive compensation, excellent benefits, company vehicles, paid training, advancement opportunities within your field and our company, and a respected leader in the home services industry.
#TALH
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