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Work with your Handz

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We are hiring an HVAC Service Manager!

In business for over 15 years, our company strives to exceed expectations by ensuring that all necessary work is completed to the highest standards. We value our team and believe that they deserve the best! We are passionate about our customers (both internal and external) experiences.

 

We’re on a hunt for an extraordinary HVAC Service Manager, a keystone role tasked with empowering and leading our HVAC Service team to reach their highest potential.

If you have a proven track record in nurturing talent, inspiring excellence, and holding team members accountable, then this is more than a job, it’s your next career milestone! Be part of our legacy and take the lead in crafting an exceptional customer experience. Come make a difference with us!

 

What can we do for YOU?

We offer base pay + bonus pay with potential earnings ranging anywhere from $70,000 to $150,000. In addition to great pay, we offer the following:

  • Provide stability.
  • A company culture that pays close attention to its employees.
  • Continuous trainings
  • Competitive Benefits and pay.
  • Company Events
  • Birthday recognition

Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401K
  • Life Insurance
  • PTO
  • Birthday Off
  • Company Vehicle

 

The Role:

Step into the role of HVAC Service Manager, where your expertise will truly make a difference. This pivotal position calls for an inspirational leader to MOTIVATE, EDUCATE, DIRECT, and MENTOR our service team to unprecedented heights of success. By holding them accountable to their Key Performance Indicators (KPIs) and offering necessary training, you will lay the foundation for their advancement and our company’s growth.

Your ability to evaluate, interpret, and scrutinize our market area is critical to this role, ensuring our HVAC team consistently surpasses objectives and goals during their in-home service assignments.

The candidate we envision for this role boasts a proven track record of excellence in customer service management and a knack for guiding teams to impressive results. We seek a dynamic, inquisitive individual who leads with unwavering commitment and sets the pace for others to follow. Embark on this rewarding journey with us and let your leadership light the way to success.

Responsibilities of our HVAC Service Manager:

  • Manage and develop HVAC staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Understands the financial and revenue goals and ensures their department successfully meets or exceeds these numbers – see the big picture and work towards it.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1’s.

Requirements for our HVAC Service Manager:

  • Previous HVAC Manager experience
  • HVAC knowledge
  • Experience with a residential home service company
  • Management/Leadership/Coaching experience required.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Highly organized
  • High integrity, exceptional communication, and social skills.
  • Technologically savvy.
  • Team player with a willingness to go above and beyond.

 

 

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer.



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HVAC Service Manager