Plumbing Service Manager – Santa Fe Springs, CA
Are you a highly motivated and experienced leader with a passion for the plumbing industry and a proven track record of driving service excellence? We’re partnering with a leading plumbing company near Santa Fe Springs to find a talented and customer-centric Service Manager.
In this role, you’ll be responsible for overseeing all aspects of the company’s service operations, ensuring efficiency, productivity, and exceptional customer satisfaction. This is a unique opportunity to launch and grow a general plumbing service line in addition to the company’s established water heater business. If you have a strong understanding of the plumbing industry, exceptional leadership skills, and a commitment to exceeding expectations, we encourage you to apply!
Responsibilities:
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Oversee the daily operations of the service department, ensuring efficient scheduling, dispatching, and completion of service calls for both water heater and general plumbing services.
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Manage and mentor a team of service technicians, providing guidance, training, and support.
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Ensure adherence to all safety regulations and quality standards.
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Monitor customer satisfaction and implement strategies to enhance service delivery.
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Manage budgets, control costs, and optimize profitability.
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Collaborate with the Sales Manager and other departments to ensure seamless service operations and achieve shared goals.
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Resolve customer issues and complaints promptly and professionally.
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Drive key performance indicators (KPIs) and behaviors to achieve business objectives.
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Contribute to the growth and expansion of the general plumbing service line.
Qualifications:
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Extensive experience in the plumbing industry, with a focus on water heater service and repair.
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Proven leadership and management skills.
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Excellent communication, interpersonal, and customer service skills.
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Strong problem-solving and decision-making abilities.
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A Plumbing license is preferred but not required.
What We Can Do for You:
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Competitive Compensation: $92,000 base salary plus a 20-30% bonus potential (approximately $110,000 – $114,000 total earnings with bonus).
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Benefits:
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Company Vehicle: Company-provided vehicle.
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Bi-weekly pay schedule.
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Growth Potential: Join a growing company with ambitious expansion plans.
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Supportive Environment: Benefit from a strong support structure and mentorship from the GM in San Francisco.
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