Location: Knoxville, TN
Job Title: Plumbing Service Manager
Are you a highly skilled and experienced Plumbing Manager with a track record of success? We’re looking for a motivated and driven Plumbing Service Manager to oversee all plumbing operations. In this role, you will be responsible for managing your team, ensuring profitability, and delivering a superior level of service that drives long-term business growth.
As the Plumbing Service Manager, you will be responsible for the day-to-day supervision of all plumbers, ensuring they are assigned work that aligns with their skills. You will manage company KPIs, generate revenue opportunities, and maintain accurate records to ensure the department is operating at peak performance. Your leadership will be essential in maintaining a safe, productive, and efficient team.
Responsibilities and Expectations:
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Lead and manage the daily operations of the plumbing department.
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Focus on company KPIs, including revenue, gross profit, and material/labor costs.
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Generate and identify revenue opportunities for the plumbing team.
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Supervise the installation, repair, and maintenance work of your team.
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Provide call-by-call management support and day-to-day supervision for direct reports.
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Plan, schedule, and assign the activities of the plumbing team.
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Maintain records and analyze reports on worker utilization and job time rates.
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Review daily service tickets to ensure proper diagnosis, resolution, and pricing.
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Ensure technicians have the correct inventory on their trucks.
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Oversee dispatchers and provide management support.
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Maintain a safe work environment and enforce a strong safety culture.
Requirements:
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3+ years of previous Residential Plumbing Service Management experience.
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10+ years of residential plumbing field technical knowledge.
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Strong knowledge of company operating procedures and local plumbing codes.
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Experience with material and labor cost management.
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Ability to properly bid and estimate jobs.
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Experience with Service Titan.
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Must be hungry, have a sense of urgency, and provide hands-on support for technicians.
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High school diploma or equivalent.
What Can We Do for You?
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Competitive Compensation: Earn a base salary of $70,000-$80,000 with bonus potential to earn up to $100,000
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Comprehensive benefits package, including Medical, Dental, and Vision coverage.
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Company truck provided
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401(k) plan with company match.
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Paid vacation and holidays.
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A unique opportunity to build and grow a new department within an established company.
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Strong potential for career advancement as the division expands.
The compensation for this position is expected to range between $70,000 to $80,000 per year. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
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