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We are hiring a Plumbing Service Manager!!

We are a second generation, family-owned Home Services company proudly serving the Greater Indianapolis community. We have a People First mindset and offer expertise in Plumbing, HVAC and Electrical for our customers. We take pride in our work and are looking for employees who do the same!

We are looking for a LEADER who can MOTIVATE, TRAIN, COACH, AND LEAD a service team to success. As a Plumbing Service Manager, you will oversee residential plumbing systems’ service, repair, and installation.

What can we do for you?

• Provide stability
• Supportive management
• Growth opportunities – we promote from within!
• Dog friendly office
• Career Longevity – with employees who have been here over 15 years!
• Competitive Wages and Bonuses
• Continuous Training
• Company Events
• Employee Referral Program

Benefits for the Plumbing Service Manager:

• Health Insurance
• 401K with company match
• Paid Holidays
• Generous PTO
• Uniforms
• Phones and Tablets
• Trainings
• Pay ranges from $75,000 plus bonuses that could double your income!

Responsibilities of our Plumbing Service Manager:

• Manage and develop plumbing staff, including setting work priorities and conducting staff meetings.
• Coaching, mentoring, and training staff.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Effectively manages plumbing team members to ensure team objectives and sales goals are met.
• Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
• Overall supervision of day-to-day operations for services provided including running the call board, dispatching employees, and keeping the customers informed.
• Responsible for Plumbing Dept KPI’s
• Assists with or performs administrative tasks.
• Assists Plumbing Technicians with customer service, pricing, estimates, and technology applications such as our P.O.S. software.
• Assist company owners with training, truck inspections, and disciplinary actions up to and including the termination of the technician.
• Resolves customer issues and complaints to ensure customer satisfaction.
• Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
• Oversees daily operations to ensure that proper procedures and guidelines are in place.
• Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
• Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1’s.

Requirements for our Plumbing Service Manager:

• Experience with a residential or new construction is required.
• Management experience required.
• Prior plumbing experience OR extensive plumbing knowledge.
• Indiana State License preferred (Journeyman)
• Possess the ability to inspire both personal and professional growth in our team members
• Ability to drive team performance to achieve all business goals and objectives
• A valid driver’s license and clean driving record are required
• Strong customer care skills
• Organized and detail-oriented
• High integrity, exceptional communication, and social skills

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer.

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