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We are hiring a Customer Care Champion!!

For over 25 years, our family-owned and operated company has been a trusted provider of whole-home services to Central Pennsylvania homeowners. With a strong commitment to reliability, convenience, and customer trust, we back our services with a Happiness Guarantee. As we continue to grow, we are looking for a dedicated Customer Care Champion to join our team and play a vital role in ensuring exceptional customer experiences.

Why Choose Us?

• Family-Owned: We take pride in being a 100% family-owned and operated company.
• Happiness Guarantee: We always stand behind our work and prioritize customer satisfaction.
• Reputation: Join a team with an outstanding reputation, backed by 1,600+ 5-star Google reviews.
• Training & Growth: We offer comprehensive training to support your personal and professional development.
• Convenience: We prioritize our customers’ needs, providing multiple booking options for their convenience.
• Stability: Be part of a company with a solid 25-year track record in the industry.
• Community Involvement: We believe in giving back to our community.
• Team-Building: Enjoy quarterly breakfasts, company events, and team-bonding activities.

Benefits:

• Medical, vision, and dental insurance to support your well-being.
• 401K with company match for your financial security.
• Flexible schedule options for work-life balance.
• Take-home vehicle to enhance job efficiency.
• Growth opportunities within the company.
• Competitive pay ranging from $16 – $22 per hour

Summary of Responsibilities for Customer Care Champion:

• Respond to inbound calls promptly and professionally (goal < 2 rings).
• Utilize call scripts to accurately set expectations for customers.
• Effectively schedule service calls using capacity planning.
• Maintain accurate customer profiles in Service Titan (software).
• Respond to online chats quickly (goal < 2 minutes).
• Handle emails and customer resolution forms as needed.
• Assist in booking memberships and recurring maintenances.
• Support marketing efforts by sending letters, thank-you notes, postcards, and other offers.
• Report customer reviews for weekly meetings to boost morale.
• Perform outbound calls for happy calls and follow-ups on estimates.
• Handle additional tasks as needed, depending on seasonal requirements.

Requirements for the Customer Care Champion:

• Proficient computer and typing skills.
• Minimum 1 year of customer service experience.
• Dependable and reliable with excellent time management and multitasking skills.
• Strong written and verbal communication skills.
• Confident and friendly phone skills, able to handle difficult callers professionally.
• Genuine enjoyment in working with people and providing positive customer experiences.

Ready to Join Our Team? If you are passionate about delivering exceptional customer service and being part of a supportive team, we encourage you to apply!

We are an equal opportunity employer. All qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected category. A pre-employment background check and drug test are required to be considered for this position.

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