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Great Opportunity for an Experienced Customer Service Rep!

We are hiring an experienced Customer Service Representative to join our team!

We are a family-owned and family-oriented business that strives to help the residents of Middlesex and Essex counties, with all plumbing and HVAC needs. We stand by the work we perform and always ensure that the job is done the first time around. We are seeking exceptional Customer Service Representatives capable of listening to our customer’s needs, booking service appointments, and placing outbound calls to schedule appointments to fill our call needs.

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

Enjoy a job with co-workers who are like family at this fantastic company that prides themselves on their incredible work culture.

What can WE do for YOU?

  • Provide stability – we are a family-owned company 
  • We are growing and so are the opportunities for advancement. 
  • We provide ongoing training and professional development.
  • Take pride in working for a company that makes a difference in the community and always does right by the customer.
  • We promote a culture of continuous improvement including use of the latest technology platforms in the industry.
  • Lucrative wage and BONUS Potential!
  • Fully Paid Medical Insurance
  • Vision and Dental Insurance
  • 401k
  • Competitive uncapped Weekly Commission
  • Opportunities for advancement
  • Continual Training
  • Supportive, fun, and professional company owners
  • Offer specific employee assistance programs (like credit checks, goals/journalling)
  • Charity Softball events
  • Dinners with spouses when we hit our goals
  • Deep Sea fishing trips for top producers
  • Paintball and other team building activities
  • BBQ and face painting and other family activities
  • Destination trips for top performers 
  • Company vehicle
  • Birthday off

 

WHAT WE DO:

We are a team of home service experts who go the extra mile to ensure peak performance for your home’s plumbing, heating, and air conditioning systems.

RESPONSIBILITIES:

  • Listen to the needs of customers and books service appointments and place outbound calls to schedule appointments to fill our call needs each day.
  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
  • Answering multiple phone lines
  • Assisting customer inquiries
  • Scheduling appointments
  • Other clerical duties as assigned
  • Participate in training so that you grow and develop as a professional
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager

Requirements a successful Customer Service Rep should have:

  • At least 3 years of customer service experience in Plumbing or HVAC industries Preferred
  • Proficient computer knowledge competent; good typist and proficient with phone systems
  • Ability to show empathy and be a people person
  • Strong verbal and written communication skills needed for problem resolution
  • Excellent written and verbal communication skills
  • Ability to handle challenging situations with ease and empathy
  • Excellent ability to multi-task

BENEFITS:

  •  Fully Paid Medical Insurance
  • Vision and Dental Insurance
  • 401k
  • Competitive uncapped Weekly Commission
  • Opportunities for advancement
  •  Continual Training
  • Supportive, fun, and professional management team
  • Team excursions including deep sea fishing, BBQ dinner, and paintball
  • Charity Softball event

Come work for a winning team and the industry leader in residential services!

Candidates must undergo pre-employment background checks and drug screening.

EOE

Apply Now

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Customer Service Representative