WE ARE HIRING CUSTOMER SERVICE REPRESENTATIVES!!
Since 2017, our company has been taking the plumbing industry by storm! We proudly serve the greater Plymouth County area. We take care of our employees, so we can take better care of our customers. We attract the best because we offer the best.
We are seeking an exceptional Customer Service Representative who is capable of listening to our customer’s needs, booking service appointments, and placing outbound calls to schedule appointments to fill our call needs.
*This is not a remote position. Flexible schedules available.*
What can WE do for YOU?
- Provide stability
- Generous benefits package
- Competitive wages
- Tickets to local games
- Company events
- Holiday parties
- Weekly breakfasts
- Paid training
- Flannel Fridays!
Benefits:
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Holidays
- 401k Plan
- Company events
- Pay ranges from $20/hour plus spiffs!
RESPONSIBILITIES OF THE CUSTOMER SERVICE REPRESENTATIVE:
- Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.
- Convert incoming customer calls to booked service appointments while promoting customer satisfaction.
- Responsible for calls, texts and online requests from customers.
- Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Answering multiple phone lines and assisting customer inquiries
- Scheduling appointments.
- Maintain and update customer database with accurate and complete information.
- Maintain communication with call center, dispatch and management.
- Participate in rotating on-call schedule.
- Other clerical duties as assigned.
REQUIREMENTS FOR THE CUSTOMER SERVICE REPRESENTATIVE:
- Customer service experience in Home Services preferred.
- Proficient computer knowledge competent; good typist and proficient with phone systems.
- Ability to take ownership of your job and exceed expectations.
- Be reliable.
- Strong communication skills with customers, technicians and management.
- Ability to handle challenging situations with ease and empathy.
- Excellent ability to multitask and thrive in a fast-paced environment.
- Desire to ensure the team wins.
All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal-opportunity employer. Pre-employment background check is required to be considered for this position.
