Work With Your Handz

Apply Now

 

We are hiring a Director of Growth and Operations!

 

Competitive Salary and lucrative BONUS potential!

 

As a Director of Growth and Operations you will be responsible for the overall success in management and growth of our residential service departments. You will oversee the current service managers and be responsible for the development of future departments. In this role you will strategize with your direct reports to achieve revenue goals and objectives. You must have a solid business acumen and a strong entrepreneurial spirit to succeed in this role. This position reports to the owners of the company and needs to have budgeting, forecasting and long-term strategy experience. Plumbing, HVAC, or electrical trade experience is preferred and is a major plus. Knowledge of Service Titan and other service systems from the residential service industry are preferred.

This position is perfect for an individual who likes a challenge, a fast-paced environment, can manage multiple departments and wants to work with a leading company with a great reputation and compassionate owners.  If you have experience leading a team to goals and love a rewarding bonus system based on performance this is a job for you.  Our client is growing rapidly and is looked upon as the industry leader in Oklahoma City!  

You ABSOLUTELY want to work here!

Aside from the fact that we are an amazing place to work, here are a few reasons why we attract and keep the very best people: 

 

  • Work environment full of folks that have fun and really care about each other! We are family! 
  • Take pride in working for a company that supports its community! We give back by supporting Women and Children Shelters as well as many other organizations in our community!
  • Excellent customer reviews and ratings
  • Transformational Leadership team that supports all the staff
  • We always do what is right!
  • Opportunity to be part of a caring, smart, and transformational team that treats their employees as their #1 asset.
  • Be part of a team where your contributions make a huge impact to the bottom line and are monetarily recognized.
  • Supportive owners who give you the tools to be successful.

Responsibilities of our Director of Growth and Operations:

  • Manage and develop service center operations staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Develops and implements operational plans to achieve profit and growth goals and manages expenditures to meet operational goals.
  • Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place and are being followed.
  • Resolves customer issues and complaints to ensure customer satisfaction.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
  • Must be able to pass a drug screen and criminal background check.
  • Promote enthusiasm and company loyalty during daily huddles, team meetings, and 1 on 1’s.

Requirements for our Director of Growth and Operations:

  • At least 5 years of Management/Supervisory experience required
  • Experience in leading a team to attain revenue goals over time by meeting or exceeding departmental KPI’s
  • Experience in and knowledge of the business model for residential services preferred but not required.
  • Plumbing, HVAC, or Electrical trade experience highly preferred but not required.
  • Nexstar experience preferred
  • A valid driver’s license and a clean driving record required. 
  • A strong belief in Servant Leadership and leading by example
  • Strong employee and customer care skills
  • Organized and detail-oriented
  • Ability to develop and implement operational plans to achieve profit and growth goals, and manages expenditures to meet operational budgets
  • Business experience and a strong business acumen required
  • Ability to implement change and streamline processes to maintain our team’s efficiency.
  • Must possess the company core values and for empathy, humbleness and giving back.

 

Benefits of Working For Us:

  • Direct Primary Care coverage for family
  • State of art tools, parts, and supplies.
  • 401(k) Plan with company matching
  • Subsidized counseling for all employees
  • iPad 
  • Paid Vacation and Holidays
  • Profit-Sharing
  • Substantial PTO package
  • Relocation assistance will be considered for the right individual

 

We are a family-oriented company who is hiring for character and skills. We value our employees and treat them like family. If you are looking for a company that appreciates you and what you bring, we are the company for you.

 

Apply Now

  • Max. file size: 128 MB.
  • This field is for validation purposes and should be left unchanged.
  Apply with Linkedin   Apply with Indeed
Director of Growth and Operations