Work With Your Handz
Now Hiring Experienced Dispatchers!
We are the plumbing, electrical, heating and air conditioning company that thousands of New Jersey Residents have trusted for more than three generations. We offer home services to residents of northern and central New Jersey.
We continue to be a family owned and operated company, employing the residents of the towns that we service. From our customer service experts, office staff, plumbers, HVAC techs and electricians, we are proud of our staff and consider them to be an extension of our family.
As a Dispatcher you’ll need to:
- Learn the business and learn how to prioritize the most urgent customer calls.
- Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
- Participate in training so that you grow and develop as a professional.
- Update customers throughout the day on the technician’s progress.
- Learn the call script in order to sound professional and authentic when speaking with our customers.
- Maintain and update our customer database with complete and accurate information.
- Learn to use Service Titan software
- Respond to customer requests, resolving issues and promoting the brand.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
As a Dispatcher you’ll have:
- A proven track record in customer service/dispatch
- At least 2 years Dispatch experience in a residential home service setting
- Highly organized with exceptional follow-through abilities.
- Strong verbal and written communications.
- Ability to build trust, diffuse conflict and hold others accountable.
- Personality that blends well with a fast-paced, goal-driven environment.
** Major Medical
** Prescription Drug
** Long Term Disability
** Life Insurance ($250K Term)
** 401-K with 25% match
** 100 plus hours of training every year
** Quarterly company functions (Ball games, comedy club, dinners, awards etc)