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We are hiring a Dispatcher!

We are a family-owned and operated company serving residential customers in the Cleveland, Ohio area.

What can we do for you?

1.         Provide stability – we are a family-owned company and have been in business for over 30 years!

2.         Provide a great benefits package

3.         Be a part of a family-owned company with a fun, professional, and caring management team.

4.         We are growing and so are the opportunities for advancement. 

5.         We provide ongoing training and professional development.

6.         Take pride in working for a company that makes a difference in the community and always does right by the customer.

7.         Culture of continuous improvement including the use of the latest technology platforms in the industry.

 

Responsibilities of our Dispatcher:

  • Evaluate customer calls and match the right technician to every job.
  • Learn the business and learn how to prioritize the most urgent customer calls.
  • Ensure a quality customer experience by relaying detailed and accurate information to the technicians in the field.
  • Record and report the service calls.
  • Participate in training so that you grow and develop as a professional.
  • Update customers throughout the day on the technician’s progress.
  • You will need to master call templates to sound professional when speaking with our customers.
  • Schedule service and maintenance appointments.
  • Follow up with customers to ensure satisfaction and present opportunities.
  • Maintain and update our customer database with complete and accurate information.
  • Identify and resolve customer issues.
  • Partner with teammates and maintain communication with managers and other departments.
  • Monitor company email, voice mail, messaging, and other media to deliver timely responses.

 

Requirements for our Dispatcher:

  • 1 year of Dispatching experience preferred but not required
  • Residential home service experience preferred but not required
  • Proficient computer knowledge competent; good typist and proficient with phone systems
  • Ability to show empathy and be a people person
  • Strong verbal and written communication skills needed for problem resolution
  • Excellent written and verbal communication skills
  • Ability to handle challenging situations with ease and empathy
  • Excellent ability to multi-task

 

BENEFITS:

  • Health Insurance
  • Vacation pay
  • Paid Holidays
  • 401K and Profit Sharing Mega-Plan.
  • Continuing education
  • Pay range is $18-20/hour

 

Apply Now

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