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We are hiring a General Manager!

Competitive Salary with BONUS potential!

As a General Manager, you will be responsible for the overall success of the management of our residential and commercial service departments. You will oversee the service managers of our Plumbing and HVAC departments. In this role, you will strategize with your direct reports to achieve revenue goals and objectives. You must have solid business acumen and a strong entrepreneurial spirit to succeed in this role. This position reports to the CEO and COO and needs to have budgeting, forecasting, and long-term strategy experience. Plumbing or HVAC, or trade experience is required.

We are a successful Residential and Commercial Service Company that strives to be the highest quality brand in the industry through honesty, integrity, professionalism, and craftsmanship. We are committed to hiring and working with the best.  We take pride in the work we do, and we want a General Manager who does the same! 

 

What can we do for you?

  • Provide stability – We are a growing company!
  • Competitive Salary with BONUS potential
  • 100% paid employee medical and dental insurance
  • Consistent and reliable full-time year-round work.
  • Company team events
  • The opportunity to join a team-orientated and team-focused company
  • Growth opportunity

 

Responsibilities of our next General Manager:

  • Manage and grow service center operations staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Develops and implements operational plans to achieve profit and growth goals and manages expenditures to meet operational goals.
  • Works with other departments and managers on a shared vision for strategy and company growth plans.
  • Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Resolves customer issues and complaints to ensure customer satisfaction.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Monitors department issues and client complaints to define patterns and work to lessen those recurring issues.
  • Must be able to pass a drug screen and criminal background check.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1’s.

 

Requirements for our General Manager:

  • At least 3 years of Management experience required
  • Prior GM or Service Manager/Management experience in residential home services required
  • Plumbing, HVAC, or Electrical trade experience required
  • ServiceTitan or similar software experience required
  • A valid driver’s license and a clean driving record required
  • Top-notch leadership skills that motivate others
  • Strong customer care skills
  • Organized and detail-oriented
  • Understanding of financial statements
  • Experience leading a team with KPI’s
  • Business experience and strong business acumen required

Benefits:

  • 100% paid employee medical and dental insurance
  • PTO
  • Paid sick time
  • Life insurance
  • Paid holidays
  • Paid training
  • Paid continued education
  • Retirement plan
  • Pay ranges from $100-120k per year plus bonus potential

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General Manager