Work With Your Handz

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Since 1904, our family-owned and locally operated company has

been serving Lancaster, York, Lebanon, Berks, Dauphin, and

Chester Counties. We take care of our employees, so we can take

better care of our customers. We attract the best because we

offer the best.


Our Performance Coach will train and coach Plumbing, HVAC, and Electrical service technicians on optimizing service calls and developing customer rapport. This position offers a base salary plus bonus potential and comes with amazing benefits!

We are looking for a sales LEADER who can MOTIVATE, TRAIN, AND LEAD our service teams to success.


What can WE do for YOU?

  • Provide stability – we have been in business for over 100 years!
  • Generous benefits package
  • Competitive wages
  • Experienced, highly knowledgeable managers to support your success 
  • Referral program  
  • Company events and team building 
  • Holiday parties 
  • Team breakfasts 
  • Prize contests 
  • Paid training  



  • Medical insurance starts on the 1st of the month 
  • Dental insurance 
  • Vision insurance 
  • Life insurance paid by the company 
  • Short-term and long-term disability  
  • Paid time off – including vacation and 6 paid holidays 
  • 401k Plan with a company match up to 4% 
  • New technology, including iPad & access to integrated software, Service Titan 
  • Uniforms 
  • Pay ranges from $70k – $100K



  • 1:1 with direct reports
  • Ride along with direct reports
  • Implement and continual coaching of service system
  • Assist in calculating goals, planning, and budgeting
  • Monitor goals and ride along with techs not reaching goal
  • Coach and train technicians individually and in group meetings
  • Inspect truck stock, uniform, and truck cleanliness
  • Research new products and communicate Pricebook updates
  • Review disciplinary actions as needed
  • Prepare service manager weekly report for supervisor
  • Develop Contests and promotions with supervisor and marketing department
  • Review Department KPI’s and develop an action plan
  • Attend Daily huddle with input
  • Attend weekly management meeting


  • Sales or service management experience
  • Prior experience managing services technicians preferred
  • Ability to inspire and lead others to attain company goals
  • Top-notch leadership skills that motivate others 
  • Strong customer care skills
  • Organized and detail-oriented 
  • Experience leading a team with KPI’s
  • Proficiency with technology including iPads, computers, Google, and Microsoft worksheets
  • A valid driver’s license and a clean driving record is required for this position. Must be able to pass a drug screen and criminal background check.
  • Excel in a fast-paced, goal-driven environment.


All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.


Apply Now

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Performance Coach