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We are hiring a Plumbing Service Manager!

NO NIGHTS OR WEEKENDS!!

We are urgently seeking a Plumbing Service Manager for the Plumbing department of a growing residential service company in the greater Marin County, CA area.

There is opportunity for advancement with this rapidly expanding company! Be part of a winning team and work for the industry leader in the region!

 

What can we do for you?

  1. Provide stability – we are a family-owned company and have been in business for almost two decades!
  2. NO NIGHTS
  3. NO WEEKENDS
  4. Provide a great benefits package
  5. Be a part of a company with a fun, professional, and caring management team.
  6. We are growing and so are the opportunities for advancement.
  7. We invest in our employees’ development and have a structured career path.
  8. Take pride in working for a company that makes a difference in the community and always does right by the customer.
  9. Culture of continuous improvement including use of latest technology platforms in the industry.

 

We are looking for a LEADER who can MOTIVATE, TRAIN, AND LEAD a service team to success. As a Plumbing Service Manager, you will oversee residential plumbing systems’ service, repair, and installation. A proven track record in customer service management, leading a large team to drive results is a must. In addition, you must be able to evaluate, analyze, and monitor our market area to ensure our service team is meeting objectives and goals.  

The Plumbing Service Manager is responsible for the overall success and management of our residential plumbing service center. In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus, leveraging the brand, and driving employee engagement in a rapidly changing and highly competitive business environment.

 

Responsibilities of our Plumbing Service Manager:

  • Manage and develop plumbing staff, including setting work priorities, conducting staff meetings, coaching, mentoring, and training staff.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Effectively manages plumbing team members to ensure team objectives and sales goals are met.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Oversees team members performing inspections, preparing reports, and doing repairs; if necessary, carries out these job duties personally to ensure the highest quality of work.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and 1:1’s.

 

Requirements for our Plumbing Service Manager:

  • Experience with residential home service company is required.
  • Management experience preferred.
  • Plumbing experience preferred.
  • Possess the ability to inspire both personal and professional growth in our team members.
  • Ability to drive team performance to achieve all business goals and objectives.
  • Clean, safe driving record
  • Ability to pass a background check
  • Highly organized
  • High integrity, exceptional communication, and social skills
  • Proven ability to make solid customer connections and relate with customers positively.
  • Be proficient using a computer and Microsoft Office applications
  • Team player

 

COMPANY BENEFITS

  • Competitive Salary + Monthly and Yearly Bonuses
  • Health and Dental Insurance
  • Vacation and Sick pay
  • Paid Holidays
  • 401K
  • Profit Sharing
  • Company vehicle to take home
  • Continuing education
  • Pay ranges from $70,000 – $110,000!

Apply Now

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Plumbing Service Manager