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Operations Manager
Are you a results-oriented and inspirational leader with a deep-seated passion for the residential plumbing and HVAC industry and a history of cultivating exceptional service? We’re partnering with a well-established and forward-thinking plumbing and HVAC company in Tennessee to discover a dynamic and seasoned Operations Manager to spearhead and strategically guide the operations of their residential HVAC and plumbing operations. In this pivotal role, you will be instrumental in upholding the highest standards of job execution, empowering a talented team, and propelling the departments towards ambitious profit and revenue milestones. If you’re ready to leave your mark on a growing organization and elevate plumbing services to new heights, we want to connect with you!
What We Can Do for You:
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Competitive Compensation: $100,000-$120,000 base salary plus performance-based bonus potential
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Comprehensive benefits package, including Medical, Dental, and Vision coverage.
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401(k) plan with company match.
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Paid vacation and holidays.
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A unique opportunity to build and grow a new department within an established company.
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Strong potential for career advancement as the division expands.
Key Responsibilities:
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Manage day-to-day operations of the residential plumbing and HVAC departments, ensuring top-tier service and job quality.
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Lead, mentor, and develop a high-performing team of plumbers and HVAC technicians, fostering a culture of accountability and excellence.
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Drive key performance indicators (KPIs) and behaviors to achieve business objectives.
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Set and track departmental goals, focusing on profitability, customer satisfaction, and growth.
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Lead departmental revenue goals by providing accurate quotes for residential projects.
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Manage project scheduling, resource allocation, and identify areas for operational improvements.
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Handle budgeting, forecasting, and P&L (Profit and Loss) management to ensure the department’s financial success.
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Collaborate with senior leadership to develop and implement strategies for long-term growth and success
What We Need From You:
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A minimum of 5 years of management experience in residential plumbing and HVAC service
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Excellent communication, interpersonal, and customer service skills.
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Strong problem-solving and decision-making abilities.
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Proven track record of successfully managing teams and driving results.
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Contractor’s License (preferred but not required).
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Strong hands-on experience in residential plumbing.
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Solid understanding of budgeting and P&L management.
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Ability to thrive in a fast-paced environment and address challenges efficiently.
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Excellent communication, organizational, and problem-solving abilities.
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ServiceTitan experience is a plus.
Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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