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Ready to Drive Efficiency, Prioritize Effectively, and Lead with Vision? Join Us as an Operations Manager!
Are you a Service Manager ready for your next career move? We are a trusted plumbing, electrical, heating, and air conditioning company with a legacy spanning over 40 years. We take pride in being deeply rooted in the communities we serve and employ residents of the towns we call home. We need an Operations Manager to drive daily revenue targets, work collaboratively across departments, and foster a positive work environment.
As the Operations Manager overseeing our Electrical, Plumbing, and HVAC departments, success involves ensuring smooth operations, leading and holding a team accountable to daily revenue goals, and using your business acumen to drive growth. You will also be expected to prioritize tasks effectively, contribute meaningfully to team meetings, and maintain a clear vision for growth that aligns with our company’s goals.
What can we do for you?
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Competitive compensation target earnings of $100k – $140k with 50% of salary bonus potential
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A stable work environment where your growth is encouraged and supported.
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Continuous and extensive training.
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Abundant opportunities for growth within our platform
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Medical, dental, and vision insurance.
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401(k) plan with company match.
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Unlimited PTO
Responsibilities for the Operations Manager:
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Collaborate with the executive team to shape strategic direction and provide leadership to the plumbing, HVAC, and electrical departments.
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Develop and implement operational plans to achieve profit and growth targets for each department.
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Oversee day-to-day operations across all departments, ensuring efficiency, quality, and adherence to guidelines.
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Recruit, train, and mentor a high-performing team of technicians and apprentices, fostering a culture of growth, accountability, and excellence.
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Support team leads in managing field operations staff and implementing best practices.
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Champion a customer-centric approach, maintaining exceptional service delivery standards and handling customer concerns promptly.
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Develop and maintain strong customer relationships, encouraging repeat business and brand loyalty.
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Ensure strict adherence to industry regulations, safety protocols, and company policies across all trades.
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Investigate and resolve safety issues, promoting a safe working environment.
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Monitor and analyze performance metrics, implementing strategies to enhance efficiency and customer satisfaction.
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Conduct regular performance reviews and provide feedback to team members.
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Effectively prioritize tasks to ensure operational efficiency across all departments.
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Contribute proactively to team meetings, offering insights and solutions to foster continuous improvement.
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Maintain and communicate a clear vision for growth, aligning team goals with the company’s overall strategy.
Requirements for the Operations Manager:
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Minimum 3 years of demonstrated leadership experience
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Technical knowledge of the trades is not required, but experience in leading a team within the industry is.
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Strong analytical abilities, adept at transforming financial and operational data into actionable strategic insights.
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Skilled leader capable of assembling and guiding a successful team.
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Exceptional communication and interpersonal skills, proficient in fostering relationships with employees, customers, and stakeholders.
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Familiarity with Service Titan (or other FMS) software is preferred, but tech-savvy is necessary.
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High level of organizational oversight and ability to see the big picture.
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Expertise in using data to make decisions and drive revenue.
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Ability to prioritize tasks effectively in a dynamic, fast-paced environment.
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Strong vision for personal and team growth, with the ability to align it to company goals.
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The ability to foster collaboration across departments is imperative.
Don’t miss this opportunity to join an industry-leading legacy. Apply now, and let’s take your career to new heights together!
Equal Opportunity Employer (EOE):
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified individuals.
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