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Customer Service Representative (CSR) – Be the Heart of Our Team!
Are you an EXCEPTIONAL CSR with an empathetic ear and a talent for captivating customers? Step into a world of SUCCESS with our century-old, locally-owned business, celebrated for its unparalleled reputation and commitment to excellence. As a key player in our team, you’ll effortlessly schedule service appointments, ensure customer satisfaction, and contribute to a legacy of outstanding service. If you take pride in your work, want to be part of a winning team, and are ready to dive into a transformative work experience, this isn’t just a job – it’s a chance to be part of something LEGENDARY!
What’s in it for you?
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Competitive Compensation: Earn $20-$22 per hour, depending on your experience.
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Comprehensive Benefits Package: Enjoy 100% covered healthcare for employees, long-term disability coverage, and a 401k with a company match up to 6%.
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Generous Paid Time Off: Benefit from paid holidays, time off, and even your birthday off with pay!
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Career Growth & Development: Explore abundant growth opportunities within the organization and access training reimbursement for continuous learning.
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Stable & Supportive Environment: Work for a century-old company with a consistent track record, a workplace built around valued team members, and a leadership approach centered on enjoyment.
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Legacy & Community Impact: Take pride in contributing to a legacy of exceptional service and making a positive difference in the community.
Key Responsibilities:
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Empathetic Listening & Scheduling: Listen attentively to customer needs and effortlessly schedule service appointments, ensuring a seamless experience.
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Proactive Outreach: Place outbound calls to schedule appointments and consistently meet daily call needs, expanding our reach.
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Inbound Call Conversion: Convert incoming calls into booked service appointments, prioritizing customer satisfaction in every interaction.
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Quality Assurance & Follow-up: Conduct outbound calls for quality control and diligently follow up on customer inquiries to ensure complete satisfaction.
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Complaint Resolution: Adhere to the company’s plan for prompt and favorable resolution of all customer complaints, maintaining our reputation.
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Authentic Communication: Deliver call scripts authentically, emphasizing transparency, compelling content, and a personable approach that captivates customers.
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Administrative Support: Answer multiple phone lines and perform other assigned clerical duties efficiently.
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Database Management: Maintain and update the customer database with accurate and timely information.
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Team Collaboration: Communicate effectively and consistently with dispatch and management to ensure smooth operations and coordinated service.
What We’re Looking For:
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Customer Service Expertise: 2+ years of customer service experience is required, with a strong preference for a background in the home services industry.
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Phone Sales Acumen: Proven phone sales experience is essential for converting inquiries into appointments.
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Industry Knowledge (Plus): Knowledge of plumbing, HVAC, or electrical service work is a significant plus, enhancing your ability to understand customer needs.
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Tech Proficiency: Proficient computer skills, strong typing abilities, and familiarity with multi-line phone systems.
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Empathy & Interpersonal Skills: Demonstrated ability to show empathy and possess strong interpersonal skills to connect with customers.
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Reliability & Drive: Exhibit strong reliability, drive, meticulous attention to detail, and a collaborative spirit within a team environment.
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Communication Excellence: Excellent verbal and written communication skills for effective problem resolution and clear interactions.
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Resilience & Multitasking: Capability to handle challenging situations with ease and empathy, alongside strong multitasking abilities to manage varied responsibilities.
Join Us: This isn’t just a job; it’s a chance to be part of something LEGENDARY! We offer a legendary work environment and excellent benefits. Let your work ethic, performance, and customer service be your legacy. Your role is pivotal in maintaining our legacy of exceptional service, and we want YOU to be the driving force behind it!
Equal Opportunity Employer (EOE):
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law. We encourage applications from all qualified individuals.
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