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Location: Houston, TX
Job Title: Service Dispatcher
Our client is celebrating its 30th year as the most trusted home repair company in Houston. They specialize in providing excellent customer service and are employee-focused, working to help their team members become better craftsmen and improve their standard of living. When you choose our client, you choose year-round work with an award-winning team and a great culture.
The Service Dispatcher is a pivotal analytical role responsible for directing, controlling, and monitoring the activities of our field technicians. This role’s primary functions are scheduling and communicating, requiring a strategic mind to maximize revenue and exceed customer expectations by capably matching the right technician to the right call, optimizing schedules, and developing contingency plans.
Responsibilities and Expectations:
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Create, maintain, and optimize the daily technician schedule using available dispatch software, ensuring the best utilization of resources and maximizing sold hours.
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Understand the specific skill level of the technicians and the unique needs of the customer to match them for maximum results (Right Tech to the Right Call).
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Accurately estimate drive time to optimize the schedule. Analyze complex scheduling variables (time, distance, skill levels, and job priority) to make correct, quick decisions.
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Maintain contact with customers throughout the day to manage and exceed their expectations, inform them of the technician’s Estimated Time of Arrival (ETA), and relay any scheduling changes calmly and quickly.
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Develop and execute contingency plans for busy times, schedule changes, and emergency calls.
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Obtain and verify payment methods, communicate with inventory and parts personnel, and prepare the schedule for the next workday (supplies, technicians in place, etc.).
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Monitor technician performance and record results to contribute to accurate reporting.
Requirements:
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2 or more years of experience in a Home Service or similar dispatching/coordinating role.
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Strong administrative ability with advanced computer proficiency; capable of using dispatch software, and able to multitask effectively.
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Ability to analyze data and make correct decisions quickly and calmly under pressure.
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Must be Fluent in English and want to communicate with our customers and manage their expectations throughout the day.
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Bachelor’s degree is preferred.
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Willingness to submit to a criminal background check and routine drug screens.
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Must be able to commute to the Houston, TX office for in-person work.
What Can We Do for You?
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Earn a competitive hourly wage of $18.00 – $22.00 per hour, based on experience.
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401(k) matching plan.
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Health, dental, life, and vision insurance provided.
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7-10 paid Holidays and one paid week off starting the first year.
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Year-Round work guaranteed.
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Extensive training provided and substantial room for growth and career advancement.
The compensation for this position is expected to range between $18.00 – $22.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
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