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Location: Houston, TX
Job Title: Customer Experience Coordinator
Our client is an employee-focused company dedicated to delivering the most professional service experience in Houston. They are seeking a genuinely friendly and engaging individual who loves talking to people and possesses the energy to handle high-volume interactions. This role provides year-round work and excellent opportunities for career growth.
The Customer Experience Coordinator is the first point of contact for our customers, responsible for managing a high volume of inbound calls, booking appointments, and ensuring customer satisfaction post-service. This position includes an inside sales component, requiring a candidate who is easy to talk to, enjoys helping people, and can consistently maintain a friendly, professional voice and personality on the phone.
Responsibilities and Expectations:
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Successfully handle a high volume of incoming customer service calls, demonstrating a genuine and friendly phone voice at all times.
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Efficiently book and schedule appointments, maintaining accurate customer information and scheduled appointment details within the company system.
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Make outbound calls and respond to email inquiries/leads to follow up on services and ensure complete customer satisfaction.
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Actively look for and capitalize on inside sales opportunities during customer interactions.
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Expedite unresolved customer grievances to designated departments for further investigation, ensuring a fast and satisfactory resolution for the client.
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Actively participate in all provided training programs to master processes, systems, and product knowledge.
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Maintain accurate customer information and scheduled appointment details within CRM and Microsoft applications.
Qualifications
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2+ years of customer service experience is required. 1 year of experience in the Home Service industry is preferred.
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High school diploma or equivalent (Required).
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Must have a genuine and friendly phone voice and personality; someone who’s easy to talk to and loves helping people.
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Strong computer proficiency, particularly with CRM software (e.g., Service Titan) and Microsoft applications.
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Strong commitment to customer satisfaction, great attitude, and ability to handle competing priorities.
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Must be able to pass a background check and drug screen.
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Valid Driver’s License and reliable transportation are required.
What Can We Do for You?
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Earn a competitive hourly wage of $18.16 – $19.63 per hour.
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Full-time role with an expected 37 – 47 hours per week.
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401(k) matching available.
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Health insurance, Health Savings Account (HSA), dental, life, and vision insurance provided.
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Generous Paid Time Off (PTO).
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Flexible schedule options are available.
The compensation for this position is expected to range between $18.16 – $19.63 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
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