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COMPANY: Confidential
JOB TITLE: Residential HVAC Service Manager
LOCATION: Servicing Greater Philadelphia and neighboring area
Are you ready to join a rapidly growing Home Service Company?
We are a HVAC and electrical service and repair company, known for our strong customer-oriented approach and a culture that emphasizes accountability and growth. Our company has experienced significant expansion. We offer a comprehensive benefits package, including company-paid healthcare (dental and vision), a 401k with a competitive company match, generous paid time off, and observed holidays. We are seeking a dynamic and results-driven HVAC Service Manager to join our leadership team and contribute to our continued success and expansion.
The HVAC Service Manager will play a pivotal leadership role within our HVAC division, responsible for overseeing a team of approximately five to six service technicians. This position requires a highly motivated and results-oriented leader with a strong focus on driving revenue, optimizing job margins, and cultivating a high-performance, accountable team. The ideal candidate will possess extensive experience in residential HVAC environments, demonstrated leadership capabilities, and a commitment to achieving and surpassing business objectives.
Responsibilities and Expectations:
- Lead and manage a team of approximately five to six HVAC service technicians.
- Assume full ownership of department performance, with a focus on revenue generation, key performance indicators (KPIs), and technician accountability.
- Ensure accurate and timely documentation of all job-related information, including equipment ages and relevant details, within our CRM systems.
- Develop and implement strategies to drive tune-ups, replacements, and upselling, utilizing customer data effectively.
- Serve as a strong and fair leader, maintaining professional relationships with technicians while consistently enforcing company standards and performance goals.
- Contribute to the strategic long-term growth of the HVAC department, including planning for potential future expansion into specialized sub-departments (e.g., installation, service, maintenance).
- Provide essential on-call technical support to field technicians, ensuring timely resolution of issues (on-call hours are structured to end by 8:00 PM).
Requirements:
- Proven experience managing service technicians, with at least 5 direct reports.
- A revenue-driven mindset with a deep understanding of KPIs and a track record of accountability.
- Extensive experience within residential HVAC service environments.
- Demonstrated ability to effectively hold technicians accountable for their work and adherence to operational procedures.
- Comfortable driving significant revenue growth while diligently protecting profit margins.
- Experience with companies that have undergone substantial scaling
- Proficiency with industry-standard software such as ServiceTitan, Google Workspace and Excel.
Preferred Qualifications
- Familiarity with CRM-driven service environments for optimized operations.
What Can We Do for You?
• Base: $115,000 – $120,000; Bonus: $3,000 – $4,000/month based on performance; On Target Earnings (OTE) ~$160,000 – $170,000+
- Company vehicle + gas card
- Company-provided shirts and uniforms
- Boot allowance
- Company-paid healthcare (including dental and vision)
- 401K with a competitive company match
- Generous paid time off and observed holidays
The compensation for this position is expected to be a range of $115,000 – $120,000 per year with an anticipated OTE of $160,000 – $170,000+. This is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
About Work With Your Handz
Work With Your Handz partners with top residential service companies across the U.S. to connect skilled professionals with long-term career opportunities in HVAC, plumbing, and electrical trades.
We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience.
If you’re an experienced call center or customer service leader ready to own results and take the next step in your career, we encourage you to apply.
Equal Employment Opportunity Statement
Work With Your Handz and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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