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Job Title: Electrical Service Manager
Location: Landsdowne, PA
We are a HVAC and electrical service and repair company, known for our strong customer-oriented approach and a culture that emphasizes accountability and growth. Our company has experienced significant expansion. We offer a comprehensive benefits package, including company-paid healthcare (dental and vision), a 401k with a competitive company match, generous paid time off, and observed holidays. We are seeking a dynamic and results-driven Electrical Service Manager to join our leadership team and contribute to our continued success and expansion.
The Electrical Service Manager will be a key leader in our growing electrical division, responsible for managing a team of electricians, driving revenue, and ensuring exceptional service delivery. This role requires a hands-on manager with significant electrical experience who can provide technical support to the team and maintain high standards of accountability. The ideal candidate will be a sales-driven, metric-focused individual eager to contribute to the strategic growth of the department.
Key Responsibilities:
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Manage a team of approximately five electricians.
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Oversee and be accountable for the electrical department’s performance, including revenue generation, profitability, and key performance indicators (KPIs).
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Provide technical support and guidance to electricians in the field, reducing the need for upper management intervention.
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Ensure technicians accurately and thoroughly document job details, including equipment ages and relevant information, into the CRM for strategic targeting of older systems.
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Drive initiatives for service calls, maintenance, and upsells, focusing on “chasing big tickets.”
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Implement and enforce accountability measures to ensure technicians adhere to company policies and performance standards.
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Maintain a firm but fair leadership style, fostering a productive team environment without blurring professional boundaries.
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Contribute to a culture of continuous improvement and growth within the electrical department.
Required Skills, Qualifications, and Experience:
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At least 5 years of hands-on electrical experience.
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Proven experience managing people and teams (5+ direct reports).
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A revenue-driven leader with demonstrated KPI accountability.
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Experience in residential electrical service environments.
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Demonstrated ability to hold technicians accountable for performance and documentation.
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Comfortable driving revenue while protecting job margins.
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Understanding of KPIs and how to effectively utilize them to drive performance.
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Growth-oriented mindset, with a desire to expand and develop the department.
Preferred Skills/Experience:
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Familiarity with CRM-driven service environments.
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Experience scaling teams and adding headcount.
Technology/System Requirements:
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Familiarity with Service Titan.
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Proficiency in Google Sheets or Excel.
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Experience with Google-based systems.
Work Schedule:
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Typically, onsite by approximately 6:45 AM and leaves around 3:30–4:00 PM depending on current tasks.
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Requires availability for on-call support to answer technician questions from the field (no calls past 8:00 PM). This is not a 24/7 role but requires flexibility for extended shifts as needed for late call tickets.
Compensation and Benefits:
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Competitive base salary of $115,000–$120,000 (OTE: ~$160,000–$170,000+ with significant bonus potential based on hitting goals and KPIs.
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Company vehicle and gas card.
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Company shirts, uniforms, and a boot allowance.
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100% company-paid healthcare for the employee (including dental and vision).
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401K with a 4% company match.
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12 days of accrued Paid Time Off (PTO) and 6 holidays.
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Access to an on-site employee gym.
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Opportunity to be part of a growing company with a strong culture and inspiring origins.
Red Flags (Candidates will be immediately dispositioned if they exhibit the following):
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Union background with an intent to unionize the shop.
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Purely commercial/industrial background (lack of client-facing residential experience).
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Estimator-only experience without direct management and accountability for service teams.
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Lack of understanding or ownership of KPIs and performance goals.
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Managed the same-size team for years with no demonstrated growth.
To Apply: If you are a driven, experienced Electrical Service Manager looking to grow with a dynamic and supportive company, we encourage you to apply.
The compensation for this position is expected to range between $115,000 – $120,000 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
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