General Manager

General Manager

Position Overview

A leading home services company in the Lexington, Kentucky area is seeking a General Manager to lead a large, multi-trade residential services business through its next phase of operational improvement and growth.

This leader will be responsible for restoring operational discipline, strengthening leadership accountability, improving field performance, and driving financial results across a well-established platform offering HVAC, plumbing, and electrical services.

This is a high-impact role for a proven home services operator who knows how to step into a business that needs sharper leadership, stronger execution, and better day-to-day management. The right person will bring industry credibility, urgency, and the ability to stabilize performance while building a more accountable and scalable operation.

Why This Role Exists

The business is at a critical point where it needs stronger day-to-day leadership and a more experienced operational presence.

This hire is being made to bring structure, accountability, and industry-based leadership into a business that has an established team and meaningful market presence, but needs better execution, tighter management, and a stronger operational rhythm.

The right leader will know how to assess the current state quickly, identify the biggest gaps, and begin pulling the right levers early.

What Success Looks Like

In the first 6–12 months, the General Manager will be expected to:

• Re-establish accountability across the leadership team and field organization

• Improve overall operational performance across HVAC, plumbing, and electrical

• Stabilize a business that has been underperforming due to weak leadership fit and inconsistent management

• Strengthen technician oversight, field productivity, and day-to-day execution

• Partner effectively with senior leadership to create a more disciplined and scalable operation

• Identify and address operational and marketing issues that are impacting results

• Build trust and credibility with an experienced team while raising the performance bar

Key Responsibilities

Operational Leadership

• Lead day-to-day operations for a large residential home services business across multiple trades

• Oversee leadership, performance, and execution across the branch network and field teams

• Create stronger operational cadence, structure, and accountability across the business

• Drive consistency in technician management, field expectations, service quality, and customer delivery

• Identify breakdowns in execution and implement practical solutions quickly

• Ensure department leaders are aligned around goals, performance standards, and follow-through

Financial and Business Performance

• Own branch-level operational performance and contribute directly to revenue, profitability, and overall business health

• Use data and field visibility to identify issues impacting results and take corrective action

• Help improve operational efficiency, technician productivity, and margin performance

• Support leadership in understanding where the business is underperforming and what actions are needed to improve it

• Partner with leadership to build a stronger, more predictable operating model

Team Leadership and Accountability

• Lead from the front with clear expectations and high accountability

• Coach, develop, and, when necessary, make difficult talent decisions

• Step into an environment with an established team and create alignment without losing urgency

• Bring credibility to a team that needs stronger management and more consistent follow-through

• Build a culture where leaders lead, technicians are managed effectively, and standards are upheld

Change Management

• Step into a business that needs performance improvement, not maintenance

• Assess current structure, leadership capability, and execution gaps quickly

• Bring stability and operational maturity to a business that needs a reset in leadership effectiveness

• Navigate resistance from long-tenured team members while moving the business forward

• Execute with confidence in a confidential search environment where discretion matters

Ideal Candidate Profile

We are looking for a proven home services operator who has the leadership presence and industry experience to step into a sizable branch environment and make an impact quickly.

The right candidate will likely bring:

• Experience leading a residential home services business with meaningful scale

• Strong operational leadership background in HVAC, with exposure to plumbing and electrical preferred

• Experience managing in a multi-location or large branch environment

• A track record of improving performance, accountability, and operational consistency

• Confidence leading established teams and stepping into situations that require change

• Strong people leadership skills combined with the ability to make tough calls

• Comfort operating in a fast-moving, performance-oriented environment

• The ability to assess a business quickly and build a practical action plan for the first 90 days

What They Are Really Looking For

This is not a role for someone who needs a clean slate, a perfectly built structure, or a long runway to decide what to do.

They need a real operator.

Someone who understands home services, can walk into a business with leadership and performance issues, quickly diagnose what is happening, and start driving better execution. This person needs to know how to lead managers, manage technicians through leaders, and create accountability without overcomplicating things.

Industry experience matters here. They are not looking for a generalist executive from outside the space.

Culture and Leadership Fit

This role will work best for someone who:

• Has a direct, practical leadership style

• Is comfortable walking into a business that needs change

• Can manage seasoned teams without being intimidated by legacy dynamics

• Understands how to balance urgency with credibility

• Is not afraid to make tough decisions

• Knows how to build momentum quickly in the first 90 days

Compensation

Compensation is expected to include:

• Base salary around $175,000

• Bonus opportunity of approximately 50%

• Additional upside potential

• Relocation assistance available, though not expected to be a significant package

Location

Lexington, Kentucky
Local candidates are preferred, though relocation may be considered for the right candidate.

Confidential Search

This is a confidential search. The company name and additional details will be shared with candidates later in the process once mutual interest is established.

About the Opportunity

This is an opportunity to step into a meaningful leadership role within a sizable home services business that already has scale, brand presence, and market opportunity.

What it needs now is stronger leadership, better execution, and a General Manager who knows how to run the business the right way.

For the right candidate, this is a chance to make a visible impact quickly and help reshape the trajectory of the operation.