Job Title: Customer Service Representative (CSR)/Dispatcher

Job Location: West Lebanon, NH

Position Summary

We are hiring a Customer Service Representative (CSR)/Dispatchers are the voice of the company — the calm, confident, and caring professionals who turn stressful moments into solutions. If you take pride in helping people, staying organized, and being the steady hand that keeps the day moving smoothly, you’ll feel right at home here. We’re a locally owned, fast-growing company, and we take pride in treating our team the right way. If you’re tired of the corporate runaround or feeling like just a number, you’ll fit in well here.

Responsibilities

• Answer inbound customer calls and emails
• Schedule service appointments
• Assist customers with memberships and service inquiries
• Maintain accurate customer records in ServiceTitan
• Coordinate communication between customers and technicians
• Deliver exceptional customer service
• Hours: 7:30 AM–4:00 PM

Qualifications

• Minimum 1+ year experience in office setting or customer service experience required
• Preferred experience in skilled trades or home services companies
• Strong phone and email etiquette
• Comfortable working on a computer throughout the day
• Experience in home services or trades industry preferred
• ServiceTitan experience preferred but not required
• Strong communication and multitasking skills

Compensation & Benefits

• Competitive hourly pay in between $20 – $23 per hour depending on experience
• PTO and paid holidays
• Health insurance options
• Retirement plan with company match
• Year-round steady work
• A solid team environment where everyone actually knows each other

If you want to work for a company that’s local, private, growing, and genuinely cares about its people, we’d like to talk to you.

The compensation for this position is expected to be a range of $20 – $23 per hour. This is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

About Work With Your Handz

Work With Your Handz partners with top residential service companies across the U.S. to connect skilled professionals with long-term career opportunities in HVAC, plumbing, and electrical trades.

We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience.

If you’re an experienced call center or customer service leader ready to own results and take the next step in your career, we encourage you to apply.

Equal Employment Opportunity Statement

Work With Your Handz and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.