Plumbing Team Lead Technician

Plumbing Service Field Supervisor / Team Lead

Location: Monkton, MD

The Opportunity

As the Service Field Supervisor / Team Lead, you will bridge the gap between high-level residential field execution and frontline team leadership. Reporting directly to the Service Manager or Operations Executive, you will run advanced residential service calls while coaching, evaluating, and supporting fellow technicians to uphold technical quality, safety standards, and customer satisfaction.

Unlike high-volume shops focused strictly on quick equipment swaps or commercial rough-ins, or client emphasizes thorough residential diagnostics, comprehensive whole-home inspections, and transparent, multi-option solutions—allowing you to consistently hit weekly revenue benchmarks and earn top-tier incentives.

Responsibilities and Expectations

• Directly supervise, train, evaluate, and mentor up to six service technicians and apprentices in both classroom settings and the field.

• Conduct monthly technician ride-alongs and review non-material warranty callbacks to ensure high customer satisfaction, verify root-cause repairs, and coach technicians on preventing repeat issues.

• Execute all duties of a senior residential technician—diagnosing, repairing, soldering, and installing residential plumbing systems, fixtures, water heaters, and piping without commercial or inner-city routes.

• Maintain a billing rate above the $650 standard by conducting thorough whole-home inspections, presenting multi-option solutions, promoting club maintenance memberships, and coaching technicians on ethical, value-driven selling.

• Track daily technician activity reports, assist with technical and sales support by phone or on-site, oversee start-up inspection checklists on replacements, and partner with leadership on training exercises and performance reviews.

• Participate in the emergency on-call rotation alongside the service team.

Requirements

• 6 to 8 years of proven residential service plumbing experience with strong diagnostic, troubleshooting, and customer-facing soft skills

• Active Maryland Journeyman or Master Plumber License (DLLR or WSSC) strongly preferred; candidates with verifiable hours ready to sit for their Journeyman exam will be considered. Master license, backflow certification, water treatment, or well system diagnostics are strong pluses.

• Proven ability to lead by example, mentor junior technicians, resolve customer escalations diplomatically, and manage job costing and profit margins.

• Proficient with hand/power tools, drain cleaning equipment, ladders, soldering, and related electrical work; able to lift 50+ lbs and operate a service vehicle up to 9,000 lbs.

• Comfortable utilizing smartphones, tablets, inventory/order processing software, and GPS navigation systems.

• High school diploma or GED, valid driver’s license with a clean driving record, and ability to pass a background check, pre-employment drug screen, and Concentra physical.

Compensation & Benefits

• $35.00 – $55.00 per hour (paid weekly), based on verified diagnostic expertise and team leadership experience. Additional spiffs and incentives can bring OTE to $100,000-$150,000+

• Generous employer monthly contribution toward medical coverage—plus optional supplemental life, accident, and disability plans.

• Company-sponsored 401(k) matching 100% on the first 3% and 50% on the next 2% contributed and PTO policy

• Take-home service van (with direct home dispatch on non-training mornings) and company-provided uniforms.

The base compensation for this position is expected to range between $35.00 – $55.00 per hour. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.