Residential Sales Manager

Job Title: Residential Sales Manager

Job Location: Lincoln, RI

Position Summary

We are seeking an experienced Residential Sales Manager to lead and develop a team of approximately HVAC Comfort Advisors across Rhode Island, Massachusetts, and Connecticut. This leader will be responsible for driving sales performance, developing the sales team, establishing accountability, and ensuring a consistent, customer-focused sales process.

The ideal candidate is a hands-on sales leader who understands the residential home-services industry and knows how to coach Comfort Advisors to improve close rates, average ticket, financing utilization, and overall sales production.

Essential Duties and Responsibilities

• Lead, coach, mentor, and motivate approximately 14+ Comfort Advisors across RI, MA, and CT.
• Establish and manage daily, weekly, and monthly sales goals and performance targets.
• Drive the team toward strong close rates while continuously identifying opportunities to improve sales performance.
• Monitor, analyze, and communicate key sales metrics, identifying trends, performance gaps, and opportunities for improvement.
• Implement corrective action and coaching plans when performance falls below expectations.
• Conduct regular ride-alongs with Comfort Advisors to observe sales presentations, provide coaching, and reinforce best practices.
• Host and lead weekly sales meetings focused on performance, accountability, training, and sharing successful sales strategies.
• Facilitate, track, and evaluate daily, weekly, and monthly sales performance.
• Prepare and present sales reports to senior leadership, highlighting achievements, challenges, and areas requiring attention.
• Develop and implement sales strategies designed to maximize revenue, close rates, and market share.
• Identify opportunities for business growth and collaborate with marketing leadership on targeted sales campaigns and programs.
• Work cross-functionally with operations, installation, service, and other departments to ensure smooth sales-to-installation handoffs and an exceptional customer experience.
• Review proposals and quotes to ensure proper options, pricing, and approved discounts are being presented.
• Hold Comfort Advisors accountable for quoting in the home and consistently presenting financing options.
• Conduct regular sales meetings, one-on-one coaching sessions, and performance reviews.
• Prepare and conduct Comfort Advisor commission reviews and establish follow-up plans for performance issues.
• Participate in recruiting, onboarding, and training efforts to build and maintain a high-performing sales team.
• Attend leadership and management meetings and communicate sales-related updates, challenges, and opportunities.
• Ensure company vehicles assigned to the sales team are properly maintained and operated in accordance with company policy.
• Perform other duties and responsibilities as assigned.

Minimum Qualifications

• 5+ years of residential sales management/leadership experience within home services with a demonstrated history of meeting or exceeding sales goals.
• Previous experience managing a sales team of 12 or more direct reports.
• Previous experience managing a team to greater than a 60% or better close rate.
• Proven ability to coach, develop, motivate, and hold sales professionals accountable.
• Strong understanding of residential sales processes, including in-home selling and financing.
• Experience working with CRM and sales-management technology.
• Strong analytical and problem-solving skills with the ability to use performance data to drive decisions.
• Excellent communication, presentation, and interpersonal skills.
• Ability and willingness to conduct regular field visits and ride-alongs with Comfort Advisors.

Preferred Qualifications

• Strong understanding of residential HVAC, plumbing, or electrical is highly preferred.
• Experience with ServiceTitan.
• Experience with On Call Air.
• Experience with Conduit Tech or similar sales/quoting software.
• Hands On HVAC, electrical, plumbing, or other technical trade experience.
• Experience managing a multi-market or geographically dispersed sales team.

What Can We Do for You?

• $100,000–$130,000 base salary
• Medical, Dental, and Vision Insurance
• 401(k) Plan with Company Match
• Uncapped Paid Time Off
• Holiday Pay
• Long-Term Disability
• Company-Paid Life Insurance
• Flexible Spending Account
• Ongoing training and professional development
• Supportive, performance-driven company culture

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.