Residential HVAC Service Technician

Residential HVAC Service Technician

Location: Prescott, AZ

Work With Your Handz is partnering with a premier, family-owned residential HVAC service company in Prescott, Arizona, to identify an experienced, customer-focused Residential HVAC Service Technician.

The Opportunity

As a Residential HVAC Service Technician, you will run 2 to 3 quality residential service calls per day throughout Prescott and the surrounding region. You will dispatch directly from home in a fully equipped take-home company vehicle outfitted with a company iPad and phone.

You will service leading residential equipment brands—including Daikin, Goodman, Lennox, and Mirage mini-splits—while delivering whole-home comfort solutions through duct cleaning, indoor air quality (IAQ) packages, and recurring maintenance memberships.

Responsibilities and Expectations

• Diagnose, troubleshoot, maintain, and repair residential heating and cooling systems—including split systems, heat pumps, package units, and ductless mini-splits (Daikin, Goodman, Lennox, Mirage).

• Perform comprehensive system health evaluations, clearly explain diagnostic findings to homeowners, and present honest repair, replacement, IAQ, and duct cleaning options.

• Target approximately $100,000 in monthly revenue by maintaining strong closing benchmarks (~75% service close rate and 50%–55% equipment replacement close rate) supported by an average service ticket of ~$1,300.

• Educate homeowners on recurring maintenance agreements to secure long-term system reliability and build lasting client relationships.

• Utilize company-provided iPad and mobile software to document diagnostics, present tiered options, capture job photos, process payments, and update customer profiles.

• Maintain a clean-cut, professional appearance, adhere to safety guidelines, and keep assigned take-home vehicle stocked, clean, and well-maintained.

Requirements

• Proven residential HVAC service and diagnostic experience with a demonstrated history of low callbacks.

• Strong familiarity with modern residential systems, inverters, and ductless platforms (experience with Daikin, Goodman, Lennox, or Mirage is a plus).

• Active EPA Universal Certification required; NATE certification is highly preferred.

• Exceptional customer communication, consultative presentation skills, and the ability to educate homeowners on premium solutions without high-pressure tactics.

• Experience with ServiceTitan or similar paperless dispatching software is preferred.

• Commute & Territory: Valid driver’s license with a clean driving record; willing to drive up to 1 to 1.5 hours for calls when needed (living within 45 minutes of Prescott is strongly preferred).

• Ability to pass a standard background check and pre-employment drug screening.

Compensation & Benefits

• $18.00 per hour base wage (negotiable higher for proven top performers) plus 16% commission/bonus pay with OTE of $100,000+ annually

• Tax-free monthly health reimbursement allowance applicable to traditional insurance and alternative care options.

• 401(k) retirement savings plan with company matching

• 5 days PTO, 3 sick days, plus 9 paid company holidays per year.

• Take-home company vehicle, company smartphone, and iPad.

• Annual performance incentives, team barbecues, and company-sponsored trips to industry galas and national trade expos for top achievers.

• Direct mentorship, regular technical training, and dedicated support from an in-house sales manager.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.

Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.