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Operations Manager

Are you a dynamic leader with a passion for driving operational excellence? We are seeking a highly motivated Operations Manager to lead and optimize our daily field operations. In this pivotal role, you’ll be instrumental in enhancing revenue and profitability, overseeing service and installation activities, spearheading employee development, and ensuring our technicians deliver outstanding customer service. If you’re ready to take ownership and make a significant impact, we invite you to join our team!

What’s In It For You?

• Competitive Compensation: $100,000 – $110,000 and robust bonus eligibility

• Health, Vision and Dental plans for you and your family to choose from

• 401K Retirement Plan with company match up to 30%

• Life Insurance, Short-Term and Long-Term Disability

• Special Program Options: FSA, EPA, Legal Services and Identity Theft

• Continuous Training for your Professional Development

• Working in a dynamic, collaborative, and fun environment

• Coached and supported career growth

Key Responsibilities:

• Operations Management:

• Directly supervise and manage HVAC, Plumbing, and Electrical technicians and other team members, fostering a high-performance, customer-focused culture.

• Strategically schedule and coordinate maintenance, repair, and installation projects to maximize efficiency and customer satisfaction.

• Ensure all projects are executed flawlessly, meeting deadlines, staying within budget, and adhering to our commitment to quality.

• System Oversight:

• Oversee the performance of HVAC, Plumbing, and Electrical systems, ensuring optimal efficiency, reliability, and compliance with all applicable regulations.

• Lead troubleshooting efforts to resolve complex system issues, minimizing disruption and maximizing uptime.

• Manage system upgrades and replacements, ensuring seamless transitions and incorporating the latest technological advancements.

• Client and Vendor Relations:

• Cultivate and maintain strong, enduring relationships with our clients, proactively addressing their needs and ensuring their complete satisfaction.

• Negotiate contracts with vendors and effectively manage vendor relationships for equipment and supplies, optimizing costs and ensuring timely delivery.

• Compliance and Safety:

• Champion a safety-first culture by ensuring strict adherence to all safety standards and local, state, and federal regulations.

• Conduct thorough safety inspections and provide ongoing training to staff on industry best practices, promoting a safe and healthy work environment.

• Financial Management:

• Develop and manage budgets, closely monitoring expenses and identifying opportunities to enhance profitability.

• Drive financial performance by developing and implementing cost-saving strategies, without compromising the exceptional quality of our services.

• Team Leadership:

• Build and lead a high-performing team by effectively hiring, training, and evaluating staff performance.

• Cultivate a positive, collaborative, and results-oriented work environment that fosters teamwork, engagement, and professional growth.

What We Need From You:

• A minimum of 5 years of leadership experience, with a proven track record of successfully overseeing day-to-day operations within residential HVAC, Plumbing, and Electrical service and installation.

• Demonstrated success in achieving consistent year-over-year business growth.

• Experience with full oversight of businesses with annual revenues ranging from $5 Million to $100 Million.

• A demonstrated ability to effectively lead and inspire teams, driving them to achieve strategic objectives and contribute to overall company success.

• Strong technical expertise in HVAC, Plumbing, and Electrical systems, including a deep understanding of repairs, maintenance, and installations.

• Exceptional leadership and team management abilities, with a focus on developing and empowering team members.

• Excellent communication, interpersonal, and relationship-building skills.

• Proven project management expertise, with a track record of delivering projects on time and within budget.

• Strong problem-solving and analytical skills, with the ability to identify root causes and implement effective solutions.

• Familiarity with home services software and tools, such as Service Titan.

Equal Employment Opportunity (EEO) Statement: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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