Director of Revenue Performance
A fast-growing best practices organization is seeking a Director of Revenue Performance to lead and optimize the full revenue engine across Sales and Customer Success. This leader must bring deep home-services industry experience (HVAC, plumbing, electrical or similar), a sales foundation, and a track record of building a culture of extreme accountability. Strong CRM capability—Salesforce or HubSpot—is required.
This role is responsible for stabilizing and growing monthly recurring revenue by improving show-up rates, close rates, retention, renewals, and overall revenue predictability. The ideal leader is decisive, data-driven, operationally strong, and capable of building accountable, high-performing teams.
Responsibilities
Sales Leadership & Revenue Growth
• Lead daily and weekly sales rhythms with clear performance standards.
• Improve pipeline quality, show-up rates, and close rates.
• Set consistent frameworks for call structure, messaging, and objection handling.
• Ensure strong lead routing, follow-up, and pipeline hygiene.
• Partner with Marketing to align lead quality, volume, and pacing.
• Hire, train, and manage a salesperson within the first few months.
• Own revenue forecasting and pacing.
Customer Success & Retention
• Lead weekly Customer Success performance meetings.
• Identify churn risk through data, trends, and call reviews.
• Strengthen coaching expectations, client outcomes, and renewal processes.
• Improve the Sales → CSM handoff and overall customer journey.
• Increase retention and stabilize renewal performance.
Cross-Functional Alignment
• Run the weekly Marketing → Revenue Pipeline Sync.
• Ensure Sales, Marketing, and Customer Success operate with unified priorities and messaging.
• Drive accountability across all revenue-facing teams.
Data, KPIs & Reporting
• Maintain accurate weekly and monthly revenue pacing.
• Improve KPI clarity and performance standards across Sales and CSM.
• Identify root causes and implement actionable fixes.
• Translate data into priorities and execution plans.
Qualifications
• 5+ years of revenue leadership, sales leadership, or customer success leadership.
• Required: home-services industry experience (HVAC, plumbing, electrical, or adjacent services).
• Required: strong sales background with proven ability to improve performance and win rates.
• Required: leadership experience managing teams with high accountability expectations.
• Required: Salesforce or HubSpot CRM experience with strong operational rigor.
• Proven ability to improve sales performance, retention, and recurring-revenue metrics.
• Strong commercial intuition and operational judgment.
• Direct communicator who sets and maintains high standards.
• Skilled at building systems, processes, and accountability rhythms.
• Experience in subscription, service-based, or recurring revenue models preferred.
What Success Looks Like
• Improved show-up rate within the first 90 days.
• Improved close rate within 6 months.
• 85%+ monthly revenue target attainment.
• Retention stabilizing at 85%+ with improving renewal performance.
• Fully hired and performing salesperson on ramp.
• Predictable, consistent revenue rhythms across Sales + CSM.
• Accurate reporting with minimal executive oversight.
Equal Opportunity Employer
We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, veteran status, or any other protected characteristic. We are committed to creating an inclusive environment where all employees can thrive.
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