Now hiring in Berkeley Heights, NJ:
• HVAC Service Technician
• Customer Service Representative
• Residential Service Electrician
One of our top client is now hiring a HVAC Service Technician, a Customer Service Representative and a Residential Service Electrician in Berkeley Heights, New Jersey!
Our client is the plumbing, electrical, heating and air conditioning company that thousands of New Jersey Residents have trusted for more than three generations. They offer home services to residents of northern and central New Jersey. They continue to be a family-owned and operated company, employing the residents of the towns that we service. From their customer service experts, office staff, plumbers, HVAC techs, and electricians, they are proud of their staff and consider them to be an extension of their family.
Not only do they have an excellent reputation for customer service, but they have an excellent reputation as a great place to work as well! They are committed to hiring and working with the best. They take pride in the work they do, and they want qualified employees who do the same!
Berkeley Heights, NJ: What can THEY do for YOU?
- Complete HVAC service, repair, and maintenance-related service calls. Diagnose and offer solutions to customers.
- Set cross-over leads for Plumbing and Electric department, based on observations in customers’ homes.
- Establish customer rapport to offer and sell the right products and services.
- Educate and assist customers in choosing the best finance options and maintenance plans.
- Understand service criteria and hold yourself accountable for exceeding revenue goals.
- Show yourself as professional and knowledgeable to win new referrals and repeat business.
- Work alongside customer service and dispatch to ensure the overall success of the business.
- Maintain a clean, organized job site and well-inventoried truck.
- Participate actively in all training exercises, morning meetings, and retreats.
- Train and mentor apprentices to ensure quick, accurate repairs and installations.
- Be accurate and timely with invoices, time cards, curbside feedback, and option sheets.
- Convert incoming customer calls into booked service appointments.
- Deliver call scripts with an authentic cadence; be clear, compelling, and personable.
- Respond to customer requests, resolve issues and promote the brand.
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information.
- Handle general electrical in-home service calls with expertise.
- Cultivate trust with customers, guiding them in product and service selection.
- Inform customers about the best finance options and maintenance plans.
- Always aim to exceed revenue goals and maintain professional standards.
- Collaborate with customer service and dispatch for business efficiency.
- Ensure a tidy workspace and a well-stocked truck.
- Engage in training sessions, meetings, and other professional development activities.
- Mentor apprentices for high-quality service delivery.