Benefits and Health Insurance

Now Hiring in Chattanooga, TN:

- CUSTOMER SERVICE REP
- HVAC COMFORT ADVISOR
- PLUMBING SALES PERSON
- HVAC SERVICE TECHNICIAN
- SERVICE PLUMBER

One of our top clients is now hiring a Customer Service Representative, HVAC Comfort Advisor, a Plumbing Sales Person, a HVAC Service Technician and a Service Plumber!

Join one of our top clients at the leading force in the heating, cooling and plumbing industries across the Greater Chattanooga communities, renowned and trusted for over 30 years. They hold a strong commitment to ensuring our customers’ experiences exceed expectations through our unwavering delivery of superior-quality work.

We are looking for a Customer Service Representative, HVAC Comfort Advisor, a Plumbing Sales Person, a HVAC Service Technician and a Service Plumber to join our growing team!

Chattanooga, TN - What can WE do for YOU?

  • Provide Stability - In Business Over 30 Years!
  • Professional, team-oriented work environment
  • Company events
  • Weekly Trainings
  • Opportunities for advancement
  • Supportive management
  • Competitive Wages plus spiffs!

Chattanooga, TN - Benefits:

  • Health, Vision, Dental Insurance
  • 401K with company match
  • Generous PTO and paid holidays
  • Weekly, Monthly, Quarterly trainings
  • Company events
  • Short-term and Long-term Disability
  • Growth Opportunities
  • Uniform
  • Take home vehicle
  • Listen to the needs of customers and book service appointments
  • Place outbound calls to schedule appointments to fill our call needs each day.
  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to ensure quality control
  • Place outbound calls to follow up on inquiries like estimates to the customers’ satisfaction
  • Adhere to the company’s plan for resolving customer complaints quickly and favorably.
  • Deliver call scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
  • Answering multiple phone lines
  • Other clerical duties as assigned
  • Maintain and update our customer database with complete and accurate information
  • Maintain communication with dispatch and your manager
  • Provide customers with solutions for their HVAC and other home comfort needs
  • Consult with potential and existing customers to provide a customized HVAC system solution
  • Follow up with existing sales bids and leads to offer any additional information as needed to convert them into sales
  • Conduct post-sale follow-up to ensure all sales agreements have been fulfilled to customer satisfaction
  • Overcome technical and business objections of prospective customers
  • Emphasize salable features, quotes, prices, and credit terms and prepare sales orders for jobs sold
  • Build and maintain customer relationships
  • Participate in various sales activities to support corporate efforts including, but not limited to, trade shows, referral groups, etc.
  • Must be willing and able to work evenings and weekends
  •  
  • Maintain communication with dispatch, your manager, parts and installation teams
  • Repairs air conditioning, heating, control systems, along with humidity and temperature control systems for residential customers
  • Provides preventative maintenance on heating and cooling systems.
  • Build strong customer relationships; build knowledge and understanding of new and existing customer needs/expectations.
  • Performs timely and quality repairs in resolving customer complaints
  • Troubleshoot and repair all electrical and mechanical components of HVAC equipment
  • Keep your company truck clean, inside and out
  • Keep your truck inventory up to date
  • Properly complete paperwork
  • Maintaining a clean and professional appearance
  • Educating and assist customers in choosing the best finance options and maintenance plans
  •  
  • Develop and maintain relationships with existing customers to ensure customer satisfaction and repeat business
  • Establish customer trust and rapport to provide the best options regarding the right products and services.
  • Conduct on-site inspections of customer properties to assess their plumbing needs and provide estimates for services
  • Provide accurate and timely quotes to customers and negotiate pricing and terms as needed
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Understand your service criteria and hold yourself accountable for exceeding revenue goals.
  • Follow up on company-generated sales leads using strong relationship-building skills with new and existing residential customers.
  • Generate sales revenue through new account targets.
  • A complete inspection of the customer’s sewer lines and drains using a video recording monitor and camera reel
  • Coordinate with management to schedule and complete service appointments in a timely and efficient manner
  • Maintain accurate and up-to-date records of sales activities, customer interactions, and service orders
  • Collaborate with other team members to develop and implement effective marketing and sales strategies
  • Meet or exceed monthly sales goals through effective prospecting, marketing, and sales techniques
  • Attend industry events and trade shows to stay up-to-date on the latest plumbing trends and technologies
  • Other duties as assigned
  •  
  • Complete plumbing, drain cleaning and other related service calls.
  • Repair pipes, tanks and water fixtures as needed.
  • Installing pipes, drainage systems, sinks, toilets, and heating and cooling systems.
  • Testing systems for leaks and other problems.
  • Establish customer rapport to sell the right products and services.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all training exercises, morning meetings and retreats.
  • Train and mentor apprentices to ensure quick, accurate repairs and installations.
  • Be accurate and timely with invoices, timecards, curbside feedback and option sheets.
  •  

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