Now Hiring

Customer care champion

Now Hiring a Customer care champion, HVAC Installer and a Residential Service Electrician in Etters, Pennsylvania.

For over 25 years, our family-owned and operated company, has been serving the Central Pennsylvania homeowners with reliable, convenient, and trustworthy, whole-home services backed with a Happiness Guarantee.

Etters, PA: What Can THEY Do For YOU?

Etters, PA: What Benefits Will You Receive?

  • Respond to inbound calls promptly and professionally (goal < 2 rings).
  • Utilize call scripts to accurately set expectations for customers.
  • Effectively schedule service calls using capacity planning.
  • Maintain accurate customer profiles in Service Titan (software).
  • Respond to online chats quickly (goal < 2 minutes).
  • Handle emails and customer resolution forms as needed.
  • Assist in booking memberships and recurring maintenances.
  • Support marketing efforts by sending letters, thank-you notes, postcards, and other offers.
  • Report customer reviews for weekly meetings to boost morale.
  • Perform outbound calls for happy calls and follow-ups on estimates.
  • Handle additional tasks as needed, depending on seasonal requirements.
  • Test electrical circuits and components for continuity, using electrical test equipment.
  • Replace any heating, air conditioning, or refrigeration equipment or complete systems
  • Test pipe or tubing joints and connections for leaks, using a pressure gauge or soap-and-water solution.
  • Join pipes or tubing to the equipment and to the fuel, water, or refrigerant source in order to form a complete circuit.
  • Lay out and connect electrical wiring between the controls and equipment according to the wiring diagram, using an electrician’s hand tools.
  • Obtain and maintain required certifications.
  • Install, connect, and adjust thermostats, humidistats, and timers, using hand tools.
  • Comply with all applicable standards, policies, and procedures, including safety procedures and the maintenance of a clean work area.
  • Inspect and test systems to verify compliance with plans and specifications and to detect and locate malfunctions.
  • Complete all general electrical in-home service calls.
  • Establish customer trust and rapport to provide the best options regarding the right products and services.
  • Educate and assist customers in choosing the best finance options and maintenance plans.
  • Show yourself as a professional and knowledgeable technician to gain new referrals and repeated business.
  • Work alongside dispatch to ensure the overall success of the business.
  • Maintain a clean, organized job site and well inventoried truck.
  • Participate actively in all trainings and meetings.

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