Location: Houston, TX
Job Title: Residential HVAC Department Manager
Ready to step into a leadership role where you can shape a thriving Residential HVAC Service Department? We’re looking for an experienced, service-minded manager with a strong understanding of sales and operational efficiency. If you are a servant leader skilled at coaching technicians and tracking performance, join our team and drive our success in the Houston market.
In your role as the HVAC Department Manager, you will be responsible for the overall operations, financial performance, and team development of the residential HVAC service and installation department. This includes leading technicians, tracking KPIs, and ensuring sales goals are consistently met.
Responsibilities and Expectations
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Serve as a servant leader, actively guiding, mentoring, and motivating a team of HVAC service and installation technicians.
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Oversee all departmental operations, including dispatch, scheduling efficiency, and quality control for all service calls and installations.
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Track key performance indicators (KPIs), analyze data, and implement strategies to improve team productivity, customer satisfaction, and profitability.
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Drive sales performance by training technicians on consultation and pricing, ensuring the department achieves and exceeds sales goals.
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Conduct regular service and sales training sessions with the team to enhance technical and customer interaction skills.
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Resolve escalated customer issues and complaints quickly and professionally to protect the company’s reputation.
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Ensure all team activities comply with safety regulations and company policies.
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Work closely with upper management to forecast needs, manage inventory, and plan for departmental growth.
Requirements
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Previous management experience (leading technicians, service, or field teams) within a residential business is REQUIRED.
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Proven experience in both residential HVAC SERVICE AND SALES is essential for this role.
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Must have a clear understanding of sales processes and be comfortable tracking and driving sales results.
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Tech savvy and proficient with mobile devices (iPad, cell phone); ServiceTitan experience is a plus.
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EPA Certification is a strong plus.
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Bilingual (English/Spanish) preferred.
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Strong leadership, coaching, and analytical skills (tracking KPIs).
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Must have a valid driver’s license and maintain a clean driving record.
What Can We Do for You?
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Competitive Base Salary: $60,000 – $70,000 plus bonus potential.
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On-Target Earnings (OTE) up to $90,000.
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Company Vehicle Provided.
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Service and Sales Training to ensure your continued professional development.
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Health Coverage: Medical (Three plans, including HSA option, and Telemedicine/Virtual Care), Dental, and Vision.
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Other Benefits: Life, Disability, and Voluntary Benefits.
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401K: Eligible to contribute and receive company matching contributions after 6 months of service (pre-tax and Roth options available).
The compensation for this position is expected to range between a base salary of $60,000 – $70,000. This range is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or any other characteristic protected by law.
Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
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