Job Title: Plumbing Service Manager
Location: Livermore, CA
Do you want to join a proven leader that is locally owned and operated in the Tri-Valley area with over 20 years of excellence and a rock-solid reputation? Our client prides themselves on a culture that celebrates their team’s victories through performance-based bonuses and regular company events. Unlike many in their industry, they prioritize their employees’ quality of life by offering a consistent weekday schedule with no weekends and no on-call requirements, allowing you to build a long-term career without sacrificing personal time.
They are seeking an experienced Plumbing Service Manager. This is a high-impact leadership role responsible for managing technician performance, driving revenue growth, maintaining healthy margins, and providing deep technical support to the field.
The ideal candidate is a hands-on technical expert with strong residential service plumbing experience and proven success leading and scaling teams in a growth-focused environment.
Position Overview
Responsibilities and Expectations:
Team Leadership & Development
- Manage, coach, and support approximately 15 plumbing services and install technicians
- Provide hands-on technical guidance and troubleshooting support to field technicians
- Conduct regular team huddles, safety meetings, and one-on-one check-ins
- Hold technicians accountable to performance, quality, and customer service standards
- Assist with hiring, onboarding, and developing technicians as the company grows
Operations & Performance Management
- Oversee daily service and install operations to ensure efficiency and profitability
- Manage technician productivity, performance metrics, and KPIs
- Monitor labor and material costs to maintain target gross margins
- Utilize ServiceTitan and reporting tools to track performance and identify opportunities for improvement
Financial & Growth Focus
- Play a key role in scaling the business from approximately with by driving revenue
- Support pricing strategies, job costing, and margin management
- Contribute to departmental planning and operational improvements to support growth
Customer Experience & Quality Control
- Ensure high-quality workmanship and a consistent customer experience
- Assist with escalated service issues and complex technical situations
- Reinforce company standards, safety practices, and residential service best practices
Requirements:
- 5+ years of plumbing experience with strong residential service expertise
- Prior management or leadership experience in a plumbing service environment
- Deep technical plumbing knowledge (non-negotiable)
- Proven ability to manage and scale teams effectively
- Strong understanding of service operations, metrics, and margin management
- Comfortable working in a fast-paced, growth-oriented environment
Note: Plumbing license is not required, but strong practical and technical knowledge is essential.
Preferred Qualifications
- Experience using ServiceTitan (strongly preferred)
- Service and sales experience in a residential plumbing environment
- Experience managing both service and install technicians
- Bilingual (Spanish/English a plus, not required)
What Can We Do for You?
• Earn competitive compensation with On Target Earnings (OTE) of $105,000 – $195,000 (Base + Performance Based Incentives)
- Retirement plan with company match
- Comprehensive medical, dental, vision, chiropractic, and counseling benefits
- Paid Time Off (PTO) and paid holidays
- Provided tools, equipment, and strong operational support
- Regular company events and a collaborative, team-first environment
The compensation for this position is expected to be a range of $105,000 – $195,000 per year OTE. This is a good-faith estimate, based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, the expected quality and quantity of work, and internal pay alignment, as needed.
About Work With Your Handz
Work With Your Handz partners with top residential service companies across the U.S. to connect skilled professionals with long-term career opportunities in HVAC, plumbing, and electrical trades.
We work with employers who prioritize strong leadership, operational excellence, and exceptional customer experience.
If you’re an experienced call center or customer service leader ready to own results and take the next step in your career, we encourage you to apply.
Equal Employment Opportunity Statement
Work With Your Handz and our client are Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected characteristic under applicable law.
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