Plumbing Service Manager
Position Overview
A leading home services company in the Tampa Bay area is seeking a Plumbing Service Manager to lead the daily performance, culture, and growth of a high-performing plumbing service department.
This leader will be responsible for developing technicians, driving accountability, improving operational performance, and ensuring an exceptional customer experience across every service interaction.
This is a hands-on leadership role for a service-minded operator who knows how to build strong teams, coach for performance, and create a culture of professionalism, consistency, and growth.
Why This Role Exists
The company is committed to continued growth and sees strong field leadership as essential to maintaining service quality, technician performance, and customer satisfaction.
This role has been created to provide day-to-day leadership, stronger accountability, and ongoing development for the plumbing service team while ensuring the department is positioned to scale the right way.
What Success Looks Like
In the first 6–12 months, the Plumbing Service Manager will be expected to:
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Lead and develop a high-performing plumbing service team
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Improve technician accountability, consistency, and overall department performance
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Partner effectively with dispatch to ensure the right technician is assigned to the right job
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Coach technicians to improve revenue generation, performance, and customer satisfaction
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Monitor key service metrics and proactively address trends before they become larger issues
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Build a positive, energetic, and growth-oriented department culture
Key Responsibilities
Service Leadership & Team Development
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Recruit, hire, train, and mentor plumbing service technicians
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Lead, coach, and develop a high-performing service team
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Set clear expectations and hold team members accountable to company standards with fairness and consistency
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Foster a positive, energetic, and growth-oriented culture within the service department
Operational Performance & Accountability
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Partner with dispatch to ensure the right technician is matched to every job
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Monitor department performance metrics and take proactive action on trends
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Coach technicians to consistently achieve revenue and performance goals
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Maintain high standards for customer satisfaction and service quality across every touchpoint
Ideal Candidate Profile
The ideal candidate is a strong service leader who thrives in a fast-paced environment, enjoys developing people, and takes pride in building a department that consistently performs at a high level.
This role is best suited for someone who can balance technician coaching, operational oversight, and customer experience while creating accountability without losing the culture.
Target Background Includes:
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3+ years of Service Management experience in plumbing or home services required
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Proven track record of developing, motivating, and retaining technical teams
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Strong leadership presence with excellent communication skills
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Highly organized with strong attention to detail and follow-through
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Ability to thrive in a fast-paced, goal-driven environment
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Proficiency with Microsoft Office, including Excel, Word, and PowerPoint
Compensation & Benefits
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$100,000–$110,000 base salary
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Performance bonus opportunities
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Medical, Dental, and Vision insurance
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Life insurance
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Paid time off
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Professional development and ongoing training
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Employee discounts
Non-Negotiables
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Strong prior experience leading service technicians in plumbing or home services
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Ability to coach performance while maintaining a strong team culture
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Comfortable in a fast-paced, high-accountability environment
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Committed to delivering a high standard of customer experience
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Willing to be hands-on and highly engaged in day-to-day department leadership
About the Company
This is a highly reputable home services company with a strong presence across Pinellas and Hillsborough County and a reputation for delivering exceptional service while investing deeply in its people.
The organization values leadership, development, and long-term growth, and offers the opportunity to make a direct impact on team performance, customer experience, and department success.
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