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We are hiring a new Customer Service Representative!

WE ARE A FAMILY-OWNED COMPANY WHO HAS SERVED THE GREATER PITTSBURG AREA FOR OVER 50 YEARS! 

FUN PROFESSIONAL ENVIRONMENT & CARING MANAGEMENT TEAM!!

The key task of our next Customer Service Representative is to listen to the needs of customers and books service appointments and place out-bound calls to schedule appointments to fill our call needs each day. 

What can WE do for you?

  • Family-first & Caring Working Environment
  • Lucrative wage and Bonus Potential
  • Full Benefits Package (Medical; Vision; Dental; 401k)
  • PTO AND Paid Sick Leave 
  • Long Term Disability
  • Life Insurance 
  • 100+ Hours of Training Every Year
  • Quarterly Company Functions (Ball games; Comedy Clubs; Awards Dinners; Etc.)
  • Pay ranges $ /hour!

Job Responsibilities of our next Customer Service Representative:

  • Convert incoming customer calls to booked service appointments while promoting customer satisfaction
  • Place outbound calls to current and past customers to schedule additional service appointments needed for filling our call needs each day.
  • Adhere to company’s plan for resolving customer complaints quickly and favorably.
  • Maintain and update customer database with complete and accurate information.
  • Randomly check with customers to be certain they are satisfied with our performance (Happy Calls)
  • Deliver calls scripts with an authentic cadence; by being clear, compelling and personable when speaking with customers

Duties For Our next Customer Service Representative

  • HIGH organizational skills with regards to paperwork and scheduling
  • IT competent; good typist and proficient with phone systems
  • Ability to show empathy and be a people person
  • Strong verbal and written communication skills needed for problem resolution

Candidates must undergo pre-employment background checks and drug screening AND be fully vaccinated!

Apply Now

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Customer Service Representative