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NOW HIRING A PLUMBING SERVICE MANAGER

We are a successful Residential Service Company that proudly serves West St. Louis County and the surrounding area. We appreciate our team, which is focused on professionalism while offering top-quality plumbing services.

         

We are hiring a Plumbing Service Manager with Residential Service Experience! Our General Manager position offers competitive pay and comes with amazing benefits!

What can WE do for YOU

  • Show you an appreciation of you and for your work
  • Work/Life Balance – No nights, weekends, or on-call
  • Take pride in knowing you work for a company that treats customers right
  • Uniforms furnished
  • Opportunity to earn top pay in the area
  • Consistent and reliable full-time year-round work.
  • Company team events
  • The opportunity to join a team-orientated and team-focused company

What You’ll Do:

The Plumbing Service Manager is responsible for the overall success and management of our residential services. You will oversee the team of plumbers.  In this role, you will plan, organize, direct, coordinate, and control service center activities and functions to achieve revenue goals and objectives, while maintaining a strong customer focus and driving employee engagement in a rapidly changing and highly competitive business environment.

 

Requirements for our Plumbing Service Manager:

  • Prior plumbing experience preferred – does not have to be in a management role
  • Management/supervisory experience required
  • Prior residential service experience preferred
  • A valid driver’s license and a clean driving record is required for this position. 
  • Leadership skills to motivate others 
  • Strong customer care skills
  • Organized and detail-oriented 
  • Understanding of financial statements
  • Business experience and strong business acumen is required

 

Tasks for our Plumbing Service Manager:

  • Manage and develop service center operations staff, including setting work priorities, staff meetings, coaching, mentoring, and training staff.
  • Develops and implements operational plans to achieve profit and growth goals, and manages expenditures to meet operational goals.
  • Develops forecasts for sales growth, market mix, and profitability with plans to meet such projections.
  • Oversees daily operations to ensure that proper procedures and guidelines are in place.
  • Resolves customer issues and complaints to ensure customer satisfaction.
  • Has the ability and willingness to learn the industry standards and practices, including product details and company services offered.
  • Offers exemplary customer service, including maintaining customer relationships and ensuring repeat customers by coaching your team to upsell products and services and taking care of any customer concerns or complaints quickly and professionally.
  • Assists with or performs administrative tasks.
  • Develops working knowledge of industry regulations, restrictions, and laws and ensures the service department adheres to all rules.
  • Resolves escalated customer issues by developing and maintaining a great relationship with customers.
  • Monitors client complaints to define patterns and work to lessen those recurring issues.
  • Regularly audits work being done and customer service is provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Oversees team members performing inspections, preparing reports, and doing repairs to ensure the highest quality of work.
  • Must be able to pass a drug screen and criminal background check.
  • Promote enthusiasm and brand loyalty during daily huddles, team meetings, and one on one interactions

Benefits:

  • Top pay in the area available
  • 100% paid employee medical and life insurance
  • Paid time off
  • Regular employee training
  • Retirement plan with company match

 

Come join a company that works with you to help you achieve your goals!

 

All qualified candidates will receive consideration for employment without regard to, and will not be discriminated against based on, race, gender, veteran status, disability, or other protected category. We are an equal opportunity employer. Pre-employment background check and drug test are required to be considered for this position.

Apply Now

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Plumbing Service Manager