We are hiring a Service Manager!
COMPETITIVE SALARY AND BONUSES!!
We are a family-owned and operated company serving residential customers in the Cleveland, Ohio area.
What can we do for you?
- Provide stability – we are a family-owned company and have been in business for over 30 years!
- Provide a great benefits package.
- Be a part of a company with a fun, professional, and caring management team.
- We are growing and so are the opportunities for advancement.
- We provide ongoing training and professional development.
- Take pride in working for a company that always gives back to the community and does right by the customer.
- Culture of continuous improvement including use of latest technology platforms in the industry.
- Daily breakfast bar in the service center!
Responsibilities of our Service Manager:
- Integrate sales strategies across departments to drive profitable results.
- Show technicians how to establish customer rapport to sell the right products and services.
- Understand sales criteria and hold team accountable for exceeding revenue goals.
- Recruit, hire, train, and improve the field technicians.
- Work alongside customer service and dispatch to ensure overall success of the business.
- Monitor performance of field technicians and advise them how to improve.
- Manage team schedule to meet ongoing customer demand and seasonal spikes.
- Ensure incentive programs are equitable and properly documented.
- Conduct 1 on 1 meetings with direct reports.
- Review and approve invoices, timecards, daily paperwork is completed correctly.
- Meet with the Operations Manager to ensure overall success of the business.
Requirements for our Service Manager:
- Demonstrate a proven track record in operations.
- Ability to inspire and lead others to attain company goals
- Highly organized with exceptional follow through abilities.
- Strong verbal and written communication skills.
- Quick, sound decision making abilities.
- Good presentation and public speaking skills is a plus.
- Ability to build trust and demonstrate empathy.
- Excel in a fast-paced, goal driven environment.
- Be proficient using a computer and Microsoft Office applications (Excel, Word, & PowerPoint)
- Valid drivers’ license
- High School Diploma or equivalent.
- Ability to successfully pass a drug screen, and background check.
- Legally allowed to work in the United States
Benefits:
- Base Pay (Salaried Position) + Bonuses
- Health Insurance
- Vacation Pay
- Paid Holidays
- 401K with Matching
- Continuing Education
