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We are hiring a Service Manager!

COMPETITIVE SALARY AND BONUSES!!

We are a family-owned and operated company serving residential customers in the Cleveland, Ohio area.

What can we do for you?

  • Provide stability – we are a family-owned company and have been in business for over 30 years!
  • Provide a great benefits package.
  • Be a part of a company with a fun, professional, and caring management team.
  • We are growing and so are the opportunities for advancement. 
  • We provide ongoing training and professional development.
  • Take pride in working for a company that always gives back to the community and does right by the customer.
  • Culture of continuous improvement including use of latest technology platforms in the industry.
  • Daily breakfast bar in the service center!

 

Responsibilities of our Service Manager:

  • Integrate sales strategies across departments to drive profitable results.
  • Show technicians how to establish customer rapport to sell the right products and services.
  • Understand sales criteria and hold team accountable for exceeding revenue goals.
  • Recruit, hire, train, and improve the field technicians.
  • Work alongside customer service and dispatch to ensure overall success of the business.
  • Monitor performance of field technicians and advise them how to improve.
  • Manage team schedule to meet ongoing customer demand and seasonal spikes.
  • Ensure incentive programs are equitable and properly documented.
  • Conduct 1 on 1 meetings with direct reports.
  • Review and approve invoices, timecards, daily paperwork is completed correctly.
  • Meet with the Operations Manager to ensure overall success of the business.

 

Requirements for our Service Manager:

  • Demonstrate a proven track record in operations.
  • Ability to inspire and lead others to attain company goals
  • Highly organized with exceptional follow through abilities.
  • Strong verbal and written communication skills.
  • Quick, sound decision making abilities.
  • Good presentation and public speaking skills is a plus.
  • Ability to build trust and demonstrate empathy.
  • Excel in a fast-paced, goal driven environment.
  • Be proficient using a computer and Microsoft Office applications (Excel, Word, & PowerPoint)
  • Valid drivers’ license
  • High School Diploma or equivalent.
  • Ability to successfully pass a drug screen, and background check.
  • Legally allowed to work in the United States

 

Benefits:

  • Base Pay (Salaried Position) + Bonuses
  • Health Insurance
  • Vacation Pay
  • Paid Holidays
  • 401K with Matching
  • Continuing Education

 

 

 

 

 

 

Apply Now

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Service Manager